Complaint Review: Reefscavengers.com - Internet
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- Author Not Confirmed
- Reefscavengers.com Internet United States of America
- Phone:
- Web: http://www.reefscavengers.com/
- Category: Pet Shops & Supplies
Reefscavengers.com Non-delivery of Goods Internet
*Author of original report: Finally Received on November 5th
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I placed an order on September 28, 2010 and received a payment confirmation email. When I did not receive a shipping confirmation I emailed them to see why it had not shipped. The site says that there is a 2-7 day processing time. This was after that time - I did not receive a reply even after the promised 48-hours according to the website.
On October 20th I emailed them asking if they were still in business since I had received to reply to my email. They emailed back the same day saying that my order was shipping that day and that I would receive another email from PayPal with a tracking number. Since the order was placed with 2-day shipping, I should have received the package Friday or Saturday at the latest.
I did not receive an email from PayPal or my order, so I emailed them Monday, October 25 and have not received a reply. I used a store credit from a previous order where some of the livestock had died - I had no problem that time and they issued a store credit as a promo code immediately. I am concerned now that I will lose the store credit that I tried to use on Sept. 28 since I will be disputing the charge to my credit card.
Order total: $101.94
Store Credit used was $58.83 and $43.11 was charged to my credit card.
This report was posted on Ripoff Report on 10/26/2010 07:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/reefscavengerscom/internet/reefscavengerscom-non-delivery-of-goods-internet-655248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Finally Received on November 5th
AUTHOR: Vianna - (United States of America)
SUBMITTED: Wednesday, November 10, 2010
On Nov. 2nd I received another email saying my order had shipped. This had happened once before with no tracking email from PayPal and no shipment so I assumed that it had not shipped again since I did not receive a tracking email from PayPal. I used 2-day shipping so my order should have arrived on Thursday if they shipped it. Friday night I come home (later, since I wasn't expecting anything at this point) and find my package in the cold on my porch. I immediately acclimated the livestock and only ended up losing a coral and 1 urchin. This was surprising since the water was so cold and there was no heat pack! I think everything would have made it had it been shipped within the 7-day period after I ordered on September 28th, but at this point I am just glad I got anything since there had been no response and I used a store credit to pay for half the order. They are now responding to my emails and gave me a store credit right away when I confirmed the 2 items were dead. I am now trying to get a refund instead since it will be awhile until I order from them again if I order from them at all. I still have no explanation from them for the delay / lack of response.
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