Regus HQ 90 Day Notice Required To Cancel Contracts Beyond Reasonable Limits Internet, Nationwide

Do not use Regus! Rented for two years and paid every month on time. Told an employee of their firm well in advance of 90-days that I was leaving, then she left the firm (on of many turn-overs they have). Day 90 came and went, then 5 days later I received auto-renewal "Congratulation" from the center manager. Not only was their no pre-90 day warning, but he could not even walk down the hall to confirm prior to this chicanery. That was just 1.5 months ago, and they've already sent my file to collections for over $40,000!!! They're great at sending invoices in advance, providing business advice emails and notifying of systems being down, but they don't offer the courtesy of advance notice of pending auto contract renewal? Incredible, arrogant and abusive. Do not use them, folks. Find someone else.

Allow me to start by stating that Alicia Hicks from Customer Service is my main and only reason for updating this report as resolved as she was very thorough about doing what was right and placing customers first. She is extremely professional, caring, patient, knowledgeable, and concerned with customer satisfaction. It is ONLY because of her efforts that I am willing to update this report in a positive light.

Due to Alicia's efforts, I was allowed to exit my contract within 30 days. I was even given two day office coupons (to use an office for two full days for free). I am therefore fully satisfied with the result.

I would like to reiterate that outside of this contract issue, I absolutely LOVE Regus and find them to be an excellent and valuable service for all business owners or employees looking for a low-cost solution to office space. The vast majority of their locations are gorgeous, prime real estate, areas. I am not continuing my contract because my company is being bought out by a larger company and I will be sitting on a beach enjoying early retirement. If I decide however to try another new business venture I will absolutely return to Regus. I am sorry that I had to post this complaint over a silly contract issue that I still believe should not apply to business platinum plus members that only use offices on a day-by-day basis for ten days out of any given month. Other than that, go with Regus. You will be happy that you did. :)

Hi - Our Customer Service team would like to investigate and answer your queries. As we couldn't identify you please can you email us at customer.service@regus.com so we can help? Thank you.