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Report: #1171602

Complaint Review: Regus - Nationwide

  • Submitted:
  • Updated:
  • Reported By: vypertech — charlotte North Carolina
  • Author Not Confirmed What's this?
  • Why?
  • Regus Nationwide USA

Regus Misleading information and documentation. charlotte NORTH CAROLINA

*Consumer Comment: Some advice if still an issue

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I wanted to setup a virtual office for my business so I contacted Regus. They provided all the information over the phone and thru email. I agreed to the agreement and according to the agreement a payment was due for the intial amount.  I went to there website and entered my card info. Later I find out that they never attempted to bil the card until 7/30 when I was trying to pay it on 7/3. The card I had used was temp. card until the real one came in the mail. Thinking that the services were never activated I just gave up and forgot about it. The other day I recieve a collection email from an agency claiming I owe Regus $1278 for a service I never used or knew was active. I never did the final legal postal form which is a requirement for the service for which I got. They have been very hard to talk to almost like a bank.  I believe there invoices and agreements to be misleading.  Incorrect information was stated which resulted in it not being paid and my thought that it was not activated. When I told them my point of view they just stuck to an agreement even tho it is obvious that the services were never used.

This report was posted on Ripoff Report on 08/22/2014 09:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/regus/nationwide/regus-misleading-information-and-documentation-charlotte-north-carolina-1171602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Some advice if still an issue

AUTHOR: Regus Unethical - ()

POSTED: Saturday, October 04, 2014

1)  Request documentation from Regus and a copy of the contract.  Send everything certified mail with return receipt.

2)  Make sure you DENY to every single piece of paper you receive from a collection ageny.  Say, "I completely deny owing this debt - send me original documentation of this debt".  The collection company has to stop calling you after they receive your letter - DO NOT IGNORE these and think they will go away, this is how collection companies make their money.  If you do not deny, then it assumed you owe the debt.

3) Take meticulous notes, method of how contacted, if they call phone number, person calling, and that you told them not to contact you.  If they disobey, its a potential $1,000 bucks in YOUR pocket for every violation.

4)  If the collection agency does not respond within 30 days with documentation, they can't collect from you.  Do some research, lots out there on this, but basically be persistent and deny, deny, and deny.

 

5)  It might be worth hiring a lawyer.  Will give you peace of mind and whenever you have contact from a collector - they MUST respond to your agent, and not contact you - again, another potential $1,000 in your pocket for every violation.

What helped me a lot was that its MY money in MY pocket - not theirs.  They are trying to do whatever they can to reach into your pocket to take your money.  They can't do that unless you let them.  Dont let them do that. 

 

6) Periodically check your credit reports to make sure they haven't filed a negative report on your credit.

 

Good luck with it.

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