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Ripoff Report | Resume Genius Review - Internet - Resume genius rude
Report: #1309939

Complaint Review: Resume Genius - Internet

  • Submitted:
  • Updated:
  • Reported By: Anonymous — USA
  • Author Confirmed What's this?
  • Why?
  • Resume Genius Internet USA

Resume Genius Rude, Automated Answers, Fraud, Scam, Liars Internet

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 So, I wanted to find another way to write my resume. An ad comes up on Google for Resume Genius. It says it's a free resume builder. I continue on through the resume builder and have all of the information it needs. Then, I get to the end and it says you have to pay around $2 to get a trial to use the service. I pay for it and get the resume file. It still feels odd that I had to pay for a "free" service. After all the crazy lists I had to go through to get my resume looking better, I get an email that says my resume isn't all that great. It also says they can make it better. Now, I'm getting annoyed. What did I just pay for? Not a free, helpful resume builder. So, it's time for the trial to be up. I go to cancel the account because I ended up wasting $2 on a site I didn't even use. Then, I find that my bank account has been charged about $40. So, I try to cancel the Resume Genius account. I'm still stuck with the subscription for a month. I decided to contact their customer service. It was all automated responses and the person who was chatting acted rude saying I had no way to get a refund. After more"conversing," the person tried to say I could have all of the extra features and later closed the chat down on me because they didn't want to confront the issue. Each time I tried to go back, the same person's name was on every chat. Then, I was even more suspicious. I filed a ticket to their help desk and had my bank reverse authorization. The next day, I got an email from another person from Resume Genius who tried to push the blame of fraud onto me and said I would have to pay the pending fees. This is ridiculous, and I'm sorry for anyone else who fell for these scammers with fake customer service.

This report was posted on Ripoff Report on 06/06/2016 10:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/resume-genius/internet/resume-genius-rude-automated-answers-fraud-scam-liars-internet-1309939. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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