Complaint Review: Resveratrol Ultra - Hollywood Florida
- Resveratrol Ultra Hollywood, Florida U.S.A.
- Phone: 800-233-0968
- Web:
- Category: Drug Manufacturers
Resveratrol Ultra Ripped off and scammed! Hollywood Florida
*Author of original report: Money Refunded!
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Saw an ad online for Resveratrol Ultra and it included the 60 Minutes segment about how this was discovered by a doctor. Also, indicates that Oprah and Dr. Oz endorse it.
Ordered a 'FREE' 15 day trial of it and input my debit card for the shipping charge. That was May 24th. Never received it. In fact, never received a confirming email.
Left town on June 4 for an extended weekend to return late June 8th. Monday morning, still out of town, checked my debit account and saw the charge for $87.13. I emailed my bank to dispute the charge.
When we returned home after midnight, my husband got the mail and there was my bottle of the Resveratrol Ultra, no packing slip, only a Hollywood, Florida return address, no company name!
On Tuesday June 9, I called the 800 number I found online, when I googled to find the company. I was told, from someone obviously reading from a script, that my time had elapsed and according to company policy they would not reverse the charge. I was told it was up to me to have called to find out why I hadn't received my package.
I went around and around and even asked for the address to have my attorney write a letter to the company, but was told all information was on their website.
The website doesn't even give a company name, since this really the product name.
I called and my attorney will be writing to the Hollywood Florida address, which the person on the phone said is the 'returns' address -- probably some warehouse or something. I repeatedly asked for the address of their headquarters and was told the same answer about getting all information from their website.
The next thing I did, was report this to the Florida Attorney General using their online form. However, today when I went into my bank to make the formal complaint, since it actually hit (from pending status) there is a foreign transaction fee, which means the company is not US, but somewhere else...
Very frustrating! I have Pre-Paid Legal to cover little consumer issues like this and have had pretty good success getting things taken care of, but with this company, not sure it is on our soil, so not sure what can be done.
My bank is in process of looking into it from their end, and the manager said the charges may be reversed. She also closed that debit card down and I'll be getting a new one. She said she has heard of companies continuing to bill without permission.
Hope this helps others who may be deciding to order from this company! I agree that it may be a good product, but I'll never know, since I haven't even opened the bottle and my bank manager advised to send it back unopened... Of course, I hate to do that since I may be billed for it anyway!!!
Jacquie
Ann Arbor, Michigan
U.S.A.
This report was posted on Ripoff Report on 06/11/2009 12:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/resveratrol-ultra/hollywood-florida-33020/resveratrol-ultra-ripped-off-and-scammed-hollywood-florida-460750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Money Refunded!
AUTHOR: Jacquie - (U.S.A.)
SUBMITTED: Friday, June 19, 2009
I just got an email from 'refunds @myordersupport.com' titled: 'Refund Issued!'
The email states that this is an automatic notification and not to reply to this email address.
It states that a transaction in the amount of $87.13 has been refunded and should appear on my bank statement in 5-7 business days.
It indicated if I have any further concerns I could call: 866.949.0138. I placed a call to hear who it is and the American female voice on the outgoing message, said 'Health Products Customer Support'.
Wow! I am really surprised since I thought all my efforts were in vane.
Here are the things I did to accomplish this, however I'm not sure which one did it...
1. Reported to the Florida Attorney General's office through their online form, exactly what happened. Once I sent it off, I realized I didn't have a copy of it, so I haven't followed up in any way with them, and have not heard from them either.
2. I called my Pre-Paid Legal Attorney here is Michigan and they wrote a letter on my behalf. The letter was sent to the only address I could get and that was on the return address part of the package. One of the representatives I had spoken with told me this was the Returns Department and he wouldn't tell me where the offices were. So I am not sure if anyone ever received my attorney's letter.
If anyone wants information about Pre-Paid Legal, let me know, as I market this great service and the 'Attorney Letter' usually gets the attention of a company much faster and more effectively than a personal letter. (((ROR REDACTED))) We offer this around the country and I have a website that people can use to enroll on. Our service covers things of this nature, even pre-existing situations really well.
3. I went into my bank and discussed this with the branch manager. She deleted my existing debit card, the one used for this, and issued a new one. She said that is the best way to insure no more autoships! My bank sent me a set of papers to fill out which I have not yet done, so not sure if the verbal dispute was helpful.
All-in all, I believe that at least one of these actions caused my money to be refunded. Not sure which one.
After checking back just now to see if people are still getting ripped off, I think something I did got me a good result!
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.


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