Complaint Review: Rite Rug - Columbus Ohio
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- Author Not Confirmed
- Rite Rug 3949 Business Park Drive Columbus, Ohio U.S.A.
- Phone:
- Web:
- Category: Carpet & Tile Stores
Rite Rug installed carpet full of holes and runs Columbus Ohio
*UPDATE EX-employee responds: from former Mohawk rep
*UPDATE EX-employee responds: from former Mohawk rep
*UPDATE EX-employee responds: from former Mohawk rep
Show customers why they should trust your business over your competitors...
John Row of the rite rug store in Marion, Ohio showed us carpet samples and told us it was Mohawk carpet with 10 year warranty.
Rite Rug installed carpet that is full of holes and runs obiviously a manufacturers defect.
Two representatives from Rite Rug have inspected the carpet, and they refuse to replace the carpet, plus they are trying to force me to pay the balace of my bill($408.49).
I have three rooms with carpet full of holes and runs, which totally ruins my apartment.
Melodie
Sycamore, Ohio
U.S.A.
This report was posted on Ripoff Report on 11/10/2003 04:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rite-rug/columbus-ohio-43204/rite-rug-installed-carpet-full-of-holes-and-runs-columbus-ohio-71518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE EX-employee responds
from former Mohawk rep
AUTHOR: David - (U.S.A.)
SUBMITTED: Sunday, March 14, 2004
Was this carpet in stock at the store? Was it first quality? What did you pay? If it were first quality a Mohawk rep would have looked at it along with the store. Some installers use a spike instead of power stretching which will leave holes in the carpet. Could be the owners knew it was improper installation or seconds to begin with, therefore it would have been sold with no warranty. Knowing the price will tell me a lot. IE 26 oz base grade carpet would normally retail for around $9-10. If you paid $6 I know you got seconds. Nothing wrong with seconds, lots of them are off shade or a variance from the stock product but perfectly usable. Check you receipt. You can also contact Mohawk direct as they do have a consumer line.
#2 UPDATE EX-employee responds
from former Mohawk rep
AUTHOR: David - (U.S.A.)
SUBMITTED: Sunday, March 14, 2004
Was this carpet in stock at the store? Was it first quality? What did you pay? If it were first quality a Mohawk rep would have looked at it along with the store. Some installers use a spike instead of power stretching which will leave holes in the carpet. Could be the owners knew it was improper installation or seconds to begin with, therefore it would have been sold with no warranty. Knowing the price will tell me a lot. IE 26 oz base grade carpet would normally retail for around $9-10. If you paid $6 I know you got seconds. Nothing wrong with seconds, lots of them are off shade or a variance from the stock product but perfectly usable. Check you receipt. You can also contact Mohawk direct as they do have a consumer line.
#1 UPDATE EX-employee responds
from former Mohawk rep
AUTHOR: David - (U.S.A.)
SUBMITTED: Sunday, March 14, 2004
Was this carpet in stock at the store? Was it first quality? What did you pay? If it were first quality a Mohawk rep would have looked at it along with the store. Some installers use a spike instead of power stretching which will leave holes in the carpet. Could be the owners knew it was improper installation or seconds to begin with, therefore it would have been sold with no warranty. Knowing the price will tell me a lot. IE 26 oz base grade carpet would normally retail for around $9-10. If you paid $6 I know you got seconds. Nothing wrong with seconds, lots of them are off shade or a variance from the stock product but perfectly usable. Check you receipt. You can also contact Mohawk direct as they do have a consumer line.
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