Complaint Review: Rite Rug - Columbus Ohio
Rite Rug Rite Rug Does NOT Stand Behind Their Products; Quality is TERRIBLE! Columbus, Ohio
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They don't stand behind the products they sell. They pointed the finger at Beau Lieu (BTW, my research tells me to stay away from anything milled by these guys), who pointed it back at Rite Rug, and I got screwed?!
MARK MY WORDS: IF YOU USE RITE RUG, YOU WILL REGRET IT!! Get your carpet from Home Depot. The quality is better, and they'll stand behind their products. I went "round and round" with Rite Rug for MONTHS. I went high up the ladder, and still couldn't get anyone to return my call, let alone offer a solution.
This was by far the most frustrating customer service situation that I've ever encountered, and that's saying something in this day of bad customer service!
Good luck...and stay away from Rite Rug...Trust me! I didn't have a choice since this is who my builder used, but I will never make this mistake again!
This report was posted on Ripoff Report on 07/05/2011 06:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rite-rug/columbus-ohio-43228/rite-rug-rite-rug-does-not-stand-behind-their-products-quality-is-terrible-columbus-oh-749427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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