Ritz Camera Can't cancel an order! Beltsville Maryland

R-

Thanks for taking the time to respond. When I ordered this, it really DID NOT say, ships from manufacturer when I clicked on the add to cart. ONLY when I was at the confirmation screen- did it say that. That was after already ordered! With amazon.com, you can cancel ANY order that hasn't shipped with click of a mouse. That's what Ritz should shoot for.

My Problem # 2 was not really about the 30 minute wait time- that was just icing on the cake. The problem was that I had asked for the item to be cancelled many,many times. I see no reason why it would take over a MONTH for an order to cancel- whether shipping/ordering from a manufacturer or not. That's a problem. Hope they get it fixed.

Glad you are happy with your job. Hope the company can stay in business and that my pointing out these problems will help them correct some problems they have.

Same day I filed, got an email from company stating they did indeed cancel the order. Hooray!

Dear Sue:

I am an employee of Ritz Camera, but not the online group you are having issues with.

However, I have done a little research for you and this is what I have found:

Problem #1. Ritz does indicate on the website when an item is out of stock, though I think the verbage could be improved. An out of stock item will indicate "Ships when received from manufacturer" as opposed to "In stock - usually ships on the next business day (Mon. - Fri.)"

Problem #2. A 30 minute wait on the phone less than 10 days before Christmas at a major online retailer is not unusual or unexpected.

Things have quieted down there now, and my wait time when I called 1-877-690-0099 today was only a few seconds. The gentleman I spoke with was sympathetic to your problem and explained they have had some troubles with a complicated new system, but they are working out the bugs to improve customer service. He said if you called in, they can escalate your problem and get it resolved.

That number again is 1-877-690-0099.

Working at Ritz has been a real blessing for me. I have found the people to be very customer oriented and will go the extra mile to make you happy.