Complaint Review: Riverside Audi - West New York New Jersey
- Riverside Audi 6402 Kennedy Blvd West New York, New Jersey U.S.A.
- Phone: 201-758-1600
- Category: Auto Dealers
Riverside Audi Stay Away - Won't Pay-off My Trade-in to Audi Finance 4 months after I bought a car West New York New Jersey
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I purchased a certified used car from Riverside Audi on March 18, 2009. Everything went well with the purchase. I signed the contracts and even asked the sales manager if my trade-in would be payed off in a timely manor and he assured me, "This is what we do for a living, don't worry". Well, 2 months later I was still getting bills for payments. I called Audi Finance only to find out the car was never payed off. To this day, 4 months later in July, my trade-in has still not been payed off to Audi Financial services, now VW finance.
I have placed call after call to speak to the Controller (bill payer), the General Manager or even the owner. Every time I am told "Their busy in meetings, I can take a message". I even called every 30 min for a whole day. I was told that the person you really need to speak to is the controller, but she never picks up or returns calls, I was appalled. I only once spoke to the general manager who told me that the payment was sent and she'll have to call the bank to see what happened.
I have since found out that the Controller and the General manager was fired and this was a month ago. Still no call backs. I have been in contact with AUDI headquarters who I placed a complaint with but they keep calling every few days saying we don't have a resolution but were working on getting your trade-in car payed.
Lincoln Park, New Jersey
This report was posted on Ripoff Report on 07/15/2009 10:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/riverside-audi/west-new-york-new-jersey-07093/riverside-audi-stay-away-wont-pay-off-my-trade-in-to-audi-finance-4-months-after-i-boug-469942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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