Report: #1472201

Complaint Review: Roamans - Indianapolis In

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Submitted: Fri, January 25, 2019
Updated: Fri, January 25, 2019
Reported By: Kittie — Willcox United States

Author Not Confirmed

Why?

Roamans 2300 Southeastern Ave Indianapolis, In United States

Phone:
Web: www.Roamans.com
Category: Returns

Roamans Ordered Christmas gift shipped Nov 1. Item was Christmas gift...wrong size. Never tried on...returned after Christmas, will not accept return even though they cannot tell me when they received it Indianapolis In

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I have been a GREAT customer of Roamans since 2010. I bought my daughter a pair of pajamas for Christmas. They shipped Nov 1, 2018. When she opened them on Dec 24, 2018, she held them up and told me they would swallow her. She never tried them on.

I returned them in their original package after Christmas for an exchange. Roamans refused to accept the return because they said it was over their 60 day return time. They allow no extra time for early Christmas shoppers. THEY CANNOT TELL ME WHEN I RETURNED THEM NOR WHEN THEY RECEIVED THEM and although the 60 day return window falls from the time they SHIP them to me, there return window states it ends by the time THEY RECEIVE AND PROCESS THEM!!!

I have cancelled my Premium Charge card for both Roamans and their sister company

This report was posted on Ripoff Report on 01/25/2019 11:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/roamans/indianapolis-in-46283/roamans-ordered-christmas-gift-shipped-nov-1-item-was-christmas-giftwrong-size-never-1472201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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