Rockaway Bedding Serta Perfect Sleeper Whittingham Defective Bed, Poor Customer Service Ripoff Corum New York

I forgot to include that when I called Rockaway Beddings 800 number about the problem, they refused to let me speak with a manager or tell me their name, title or leave him-her a message, (No Messages Allowed)
I was pointedly told to "just write a letter" to customer service about the "CANYON" problem of rolling into the center of the Serta Perfect Sleeper, a brand new bed.
Talk about bad customer service on Rockaways Beddings part.

Dear Consumer:
Rockaway Bedding goes a step further and offers a One-Time Satisfaction Guarantee. We want our customers to be assured that we not only sell them their mattress but want them to be comfortable with their choice. There are times when a mattress chosen in the store may not be the comfort level they really need.

All mattresses have a "break in" period. We ask that you sleep on the mattress for a minmum of fourteen days. This will give you and the mattress a chance to adjust to each other. If after fouteen days you are still not comfortable you may contact our Customer Service Department. They will issue you a store credit for the orginal set purchased less a handling fee depending on the size.

Mattresses can also be inspected by an independent company to determine if there is a manufacturing defect. The inspection company does not work for the manufacturer or the retailer. They provide an unbiased report to Serta and Rockaway Bedding on their findings.

Rockaway Bedding abides with the report as to whether or not the mattress is defective.

Dear Consumer:
Rockaway Bedding goes a step further and offers a One-Time Satisfaction Guarantee. We want our customers to be assured that we not only sell them their mattress but want them to be comfortable with their choice. There are times when a mattress chosen in the store may not be the comfort level they really need.

All mattresses have a "break in" period. We ask that you sleep on the mattress for a minmum of fourteen days. This will give you and the mattress a chance to adjust to each other. If after fouteen days you are still not comfortable you may contact our Customer Service Department. They will issue you a store credit for the orginal set purchased less a handling fee depending on the size.

Mattresses can also be inspected by an independent company to determine if there is a manufacturing defect. The inspection company does not work for the manufacturer or the retailer. They provide an unbiased report to Serta and Rockaway Bedding on their findings.

Rockaway Bedding abides with the report as to whether or not the mattress is defective.

Dear Consumer:
Rockaway Bedding goes a step further and offers a One-Time Satisfaction Guarantee. We want our customers to be assured that we not only sell them their mattress but want them to be comfortable with their choice. There are times when a mattress chosen in the store may not be the comfort level they really need.

All mattresses have a "break in" period. We ask that you sleep on the mattress for a minmum of fourteen days. This will give you and the mattress a chance to adjust to each other. If after fouteen days you are still not comfortable you may contact our Customer Service Department. They will issue you a store credit for the orginal set purchased less a handling fee depending on the size.

Mattresses can also be inspected by an independent company to determine if there is a manufacturing defect. The inspection company does not work for the manufacturer or the retailer. They provide an unbiased report to Serta and Rockaway Bedding on their findings.

Rockaway Bedding abides with the report as to whether or not the mattress is defective.