Rooms To Go ripoff, bogus financing, shady business practices, sells used furniture as new, DON'T GO THERE! Find another store that carries the style you want, and will provide the service you deserve. Mesquite Texas

I wish I had seen Jennifer's report before I shopped at RTG. I bought my very first dining room table at the same store, RTG in Mesquite. I had always received hand-me-downs and was excited to pick out exactly what suited me. I chose the table and had it delivered. That evening I served my first dinner on my new dining room set. The very first time I sat down to the table, my chair broke under me. I contacted RTG to receive a replacement, but I was told that their policy was to repair the chair. I could have understood that if a few weeks had gone by, but since the break occured on the first use I was sure they would have replaced it.

I made an appointment for the repair. I had to take a half day off to meet the repairman. He arrived and looked at the chair and told me he would order a part and that I should call for another appointment when the part arrived. The part arrived and I made the appointment. Again I had to take time off to meet the repairman. He arrived and told me that the wrong part had been ordered. I would have to wait for a new part and make another appointment. I complained about the time required off work but no sympathy came from the repairman. I visited the RTG store from which I had purchased the dining set. The manager told me that there was no way that the chair could be replaced instead of the endless repair appointments. I began a phone and email campaign to corporate headquarters but to no avail. Once the chair was repaired I gave up and decided never to shop there again.

As you can guess, it was not the last chair to break. I hired the repairs to be done at my own expense to save my sanity. However, I will never, never shop at RTG again.

ok, i just stumbled across this report from a few years ago, and im sure that the people involved in this dispute have long since stopped reading and responding to it, but for those of you who are just reading it, theres a few things that need to be said. first, I have been raised on Rooms To Go furniture for as long as i can remember. The bed that i sleep in ever night, the TV stand that i keep loaded with books and movies, and oh yeah, my TV, the living room set that my parents have had since i was 7 (I am 21), the dining room set they have had for nearly as long,  their own bedroom set they got several years back, all of these peices have not only lasted through the wear and tear of everyday use, but they are beautiful peices that still receive compliments to this day. The quality of the furniture is not an issue, and how would Jennifer have known this since she returned her furniture shortly after receiving it. Second, K is correct about the financing application. when applying for financing you have to provide employment information, social security numbers, and signitures, its just like applying for a credit card because thats exactly what it is, a line of credit. Having worked in a retail environment that offered store credit cards, i had to file several credit applications a day and it can not be done from a license alone as Jennifer said. Third, K was absolutly, positivly wrong for the way he addressed the situation. His words were not condisending, his tone was, and that is not an appropriate way for an employee to represent their company, and i hope he received repremanding for it. and fourth, for everyone who stated that "its all about the money with these people". IT IS A BUSINESS. business is about making money, the only way to continue making money is to please your consumers, and there is no way that RTG could have grown into the corperation that it is today with out doing something right. and the truth is, you get what you pay for, so if you buy the cheapest item in the store, its probably the lowest quality item in the store, and even then, when shopping at RTG the quality far out weighs the price. i hope that anyone who reads this can see through the bias's on both sides of the arguement and make a truely informed decision rather then one clouded by the ferver of arguement. as for me, i will continue to trust RTG with all my furnishing needs.

Oh, my goodness - Jennifer. I live in Mesquite & I am so thankful to hear this. I know of a coworker who was getting some furniture from this place & I will let her know she might want to shop elsewhere. This "K" person is a NUT that hasn't fallen from the tree yet. What a loser... I can't get over the non-sense this person speaks. Hang in there Jennifer. I was just reading about some Mesquite businesses & came across this one & boy it blew my mind. This "K" person should be fired. I can't believe this is their choice to rebutt for the company. They've gotta go...

I'm wrong and all of the millions of customers who have had good experiences are wrong. Sorry, mea culpa.

When you said sofa, I didn't think sectional. But, then again you were kinda thin on the details of your ordeal. Given that it was a sectional, then the total you stated is feasible.

I have been nothing but calm and rational in this debate. Stating fact and reiterating company policy as I have been trained. Trained how to do things legally and properly to protect your privacy and to minimize (the determined criminal can contravert any security measures), if not eliminate, consumer fraud. If you were defrauded and "ripped-off" then it didn't happen because the salesperson was encouraged to do so by the company. As stated before, if in fact he acted as you claim, he should be terminated.

Do you want to rectify the situation or whine about it? I've given you the information to move forward if YOU want to. If just griping about it makes you a stronger person, then more power to you.

If you think that calling people names and berating them and not being forthcoming with all of the pertinent information, as you have been, will aid you in conflict resolution, then I might suggest anger management to you.

There was no malevolent or hidden agenda in my reporting Rooms To Go to this site. The ONLY reason I put myself through the hassle, not to mention the frustration of dealing with a jerk like you, was to warn potential customers of what could happen to them should they shop at Rooms To Go.

I did not need to provide every single little detail of my dealings with Rooms To Go to make my point to the PUBLIC. I was not speaking to you, a gung-h*o employee of Rooms To Go with a God Complex. Therefore I could not care less if you think my postings to be possible. I was NEVER interested in your opinions or thoughts on my history with the company you work for. You are a representative of Rooms To Go, and will lie for them as long as your work for them. How upsetting it must be for you...your attempts to discredit me are in vain. My statements have not varied, as I have always told the truth, whereas you continue to lie for your employer.

Just for your information, there is something about you and your demeanor that makes it so very easy for me to quickly come up with adjectives to describe you.

Do you really think you pompous miniscule excuse for a human being, that I would have even come to this site if I were able to get resolution to the FRAUD I encountered at Rooms To Go? I was unable to get any sort of assistance, from the sales manager and on up the chain of command. The employee who perpetrated the fraud was still employed by Rooms To Go the last time I checked. I gave up trying a long time ago.

CONSUMERS, this should show you that Rooms To Go does NOT care what type of people they hire.

And by the way, my purchase OF ALMOST TWO YEARS AGO was a sofa, oh excuse me, an S-E-C-T-I-O-N-A-L sofa for $1469 plus a pedestal ebony end table for $299. With tax and delivery my total was just shy of $2000. I know this realization is a bitter jagged little pill for you to swallow, since you thought you could recount by memory and at will a full product inventory at every single Rooms To Go store since the inception of Rooms To Go. Poor K., the digesting of this FACT must be difficult to for someone like you to take, since you think you know EVERYTHING about EVERYTHING.

Oh, and for YOUR information, one of the Rooms To Go delivery men was the person who informed me that the sofa I had purchased was made of pine, which is NOT a hard wood. I know you wish it had been a competitor, but it was an EMPLOYEE of the same company YOU work for. How ironic!

Sorry to blow your assumptions out of the water yet again, but I have been nothing but PLEASED with my dealings with Ethan Allen. Every single aspect of my exposure to this company has been positive, in stark contrast and polar OPPOSITE of what I went through at Rooms To Go. And you are wrong about their warranty as well. Another lie you would like the public to believe.

I am going to take a cue from Chris and JW and ignore any future rantings from you. This is my last reply to ANYTHING you have to say. Feel free to respond with whatever lies you like in an attempt to disparage what I have said. And they will be lies, because you can not twist the truth. I am done with you and your bullshit.

Let the public make their own informed decisions about where to shop. Like Chris said, we are the ones with the power. Choose wisely consumers.

In my world words mean things. Jennifer, I have been contesting your statements because you said things happened EXACTLY as you stated in your original post. Now your tune has changed and you now claim that you gave the saleman all the pertinent info such as SSN, job info and income.

Which is it? The original post or this one? If you are now stating truth, then you should have a leg to stand on because if this were the case then the salesperson committed fraud. Who signed the application on the bottom left? You or your friend? Who signed on the bottom right? The primary always signs and dates on the bottom left and the co-signer on the bottom right.

There should be a copy (hard or electronic) of the original application on file with Citi-Finance. The phone number is on the monthly statement. I recommend that you call and request a photocopy of the application to determine who filled it out and what information was listed on the app.

If what you say is truth, then the salesperson should be terminated...immediately. The store manager will have absolutely no problem firing him if you can present him/her with evidence of wrong doing.

Now to address your vocabulary...it must have taken you a long time to think of all those names to call me. I have not been hateful once in all of my responses and rebuttals. The car reference had absolutely nothing to do with impugning you or your income level...it was an analogy that most people would understand to show that you don't get a mercedes for a Daewoo price. That said, you claim to have found something of better value for less money. I find it hard to believe, but fine, I'll take your word. Oh, I drive a 2001 Land Rover.

BTW...the most expensive sofa we sell and have ever sold is $1299.99, is 100% top-grain leather, solid hardwood frame, 8-way hand tied coil springs, 9 coils per seat, all corner blocked and double dowelled, 2.0 density seat foam, non-allergenic batting, coils backed with steel banding and made in here in NC. The TX stores carry it too. Furnitureland South (the world's largest single showroom furniture store and purveyor of all up-scale furniture)sells the exact same sofa for $2299.00. By my calculations, the most you would have paid for a $1299.99 sofa and a $199.99 (our most expensive) end table if you opted for the teflon leather guard ($59.99) and had a delivery fee of $49.99 (local) and based on sales tax of 7% would be a total of $1722.66

I don't know of any furniture (that we sell or somebody else sells) that has a "softwood" frame (where'd you get that info, a competitor?). Best furniture is hardwood, then plywood (Bassett calls it Bassett-board), then MDF, then particle board.

Ask Ethan Allen if their 7 year warranty is pro-rated. I bet it is. You have 100% coverage the first year and next to nothing after the first year. Anything that is truly, actually a manufacturer's defect will show up in the first year. I'd make a bet that if you had an issue with your "better" Ethan Allen furniture after year one, they would find a way to make it your fault and not cover it. That's the way it happens with "marketing warranties".

I'm not an angry person...and I haven't been to you. I just expect people to tell me the truth and will fight tooth and nail to get to it when I don't feel that I am getting the whole story.

K, you are nothing BUT arrogant. Go back to your posts and read the manner in which you "speak" to people, such as myself. Your flippant comment about "what kind of car do I drive" was extremely condescending. It is also a window into your self-important and hateful soul. You know, that was the point at which I decided it is impossible to argue with a fool, especially one that is as full of himself as you are. But you just can not concede that what happened to me at Rooms To Go happened as I have stated. So let me elaborate for you, you hostile tedious argumentative supercilious incessant incendiary truculent pathetic little man.

The day my friend and I went to Rooms To Go, I made it very clear to the salesman that I was the one shopping for furniture and that my friend was only with me to co-sign the credit application, if necessary. I explained that I was a new homeowner, and that I had very little to my credit history. The salesman said that furniture credit was "harder to get than a home" and that I really should have my friend "on board". At that point he opened the application, and asked US both to sign it. I signed as the primary, and my friend as the co-applicant. That was the only time we actually had our hands on the application. He then took it back from us and asked for our identifications. He refused to let my friend and I fill out the application, and asked us for any pertinent information. When I protested this, he said that "he been in this business before I was born", and knew what was best. He left for what seemed like 20 or 30 minutes, and when he came back he said that I "had been approved for a wad of cash". What I did not know was that the application had been approved with my friend as the primary and myself as the co-applicant. The furniture was delivered. Weeks later my friend told me that she had received the bill for my furniture.

Now, lets talk about the fact that you don't seem to think $1980.00 is a lot of money to spend on one couch and one small end table. I think the local state hospitals in you area need to be contacted because they are obviously missing a mental patient, because you are insane. I went to Ethan Allen and found a much more stylish sofa with a hard wood kiln dried frame, with mortise and tenon and spring support for $200.00 LESS than the sofa I bought from Rooms To Go. The Rooms To Go sofa was made of a soft pine wood frame, had no spring support or mortise and tenon fittings. Ethan Allen also has a 7-year warranty as compared to your crappy little 1-year warranty. Yet you claim that your furniture is as well built as any other well-known furniture chain? YOU ARE THE LIAR HERE K.

Hmmm....that definitely sounds like 2004 Mercedes S Class pricing for a 1971 Chevy Citation of a sofa.

Again, Chris was the smart one. He did his research prior to making a purchase. If I had done the same, I would have realized that Rooms To Go produces inferior furniture, and gone elsewhere.

And not that it is ANY of your business, you repellent impudent uncompromising bias dogmatic disaffecting nescient offensive chowderhead, I drive a 2003 Porsche Boxster...what do you drive?

The lesson here people is that you must get the details before you make any large purchase.

Also we have learned that Greensboro is missing their village idiot, because he took a job at Rooms To Go.

BOYCOTT ROOMS TO GO!!!

Kelvino, this will be the last time I waste my time with you. You have proven in your previous posts that you don't care one bit about customers or their problems. Check out this quote from you Kelvino:

"There has not been one iota of arrogance or condescention in my posts. Yes, I get in peoples' faces when they denegrate my livelihood."

Now if that isn't the lie of the month. And you get in people's faces? Kelvino, all you are is a furniture salesman not an FBI agent! Who made you the RTG police? Actually, you act very juvenile to say the least. These people that have been screwed by RTG don't owe you a thing. But since you are the KNOW ALL and can "smell" when things aren't right, maybe you should join the Greensboro Police Dept. You may just be wasting your time selling furniture will all that talent!!

Like Chris, I'm done with you Kelvino. What I think I will do is copy your responses to these customers and send them to Mr. Seaman and Mr. Buckley in Florida and see how they like your attitude!!

I'm happy that you think you got a better deal and better furniture than you could have at RTG. More power to you!

As I have stated on many occasions, I am not rebutting just to rebut. If I feel that the description of the "rip-off" does not fit with what I know about policy and procedure or just doesn't plain make sense, then I will argue my point...period.

What you have to realize is that some customers who complain to a site like this haven't necessarily been ripped off (thought some have), they just haven't gotten their way.

I feel that if a customer is hot enough to post a complaint on here, they ought to be able to provide factual detail to corroborate their complaints. Here, it seems, the allegation is all you need to assume guilt. If something doesn't "smell" right to me, I'm going to argue it.

I DO believe that a percentage of the complaints, not just about RTG, are fraudulent...are hoaxes. Not all of them...just a small percentage. Call it buyer's remorse, call it not reading what they sign...whatever.

There has not been one iota of arrogance or condescention in my posts. Yes, I get in peoples' faces when they denegrate my livelihood. I am honest with my customers, I explain what they're getting and when they are getting it. I thoroughly explain the financing and all of the other programs, yet I still get consumers who tell me that "you never told me that"...that's why I have all my customers initial and circle all areas that could become bones of contention on their sales orders. Things like delivery dates and colors of upholstery and style of tables. Even with all of the CYA that I do, I still get people who don't remember doing it until I show them. Consumers have selective memories...they only remember what they want to remember and only those things that work in their favor.

I've had people have their dog eat their sofa and file a warranty claim...how is that the company's fault? I had a customer call 3 weeks(we have a 48 hour notification of delivery issue window) after his delivery stating that his dresser was delivered with a cigarette burn on the top...we sent a tech to investigate and it was burned all right, but 4 inches from his ashtray...he burned it himself, wasn't smart enough to move the ashtray and wanted us to replace the dresser ...how is that the company's fault? I had a woman damage her bedroom furniture with a hammer (you could see the claw marks) just because she didn't like it anymore and wanted new and different furniture for her new house...she claimed it split on it's own and should be under warranty...how is that the company's fault?

The moral of the story is that just because you didn't get your way doesn't necessarily mean you got ripped-off.

If a customer's story rings true and they can back it up with a believable story then I will sympathize with them and offer to assist with my knowledge and experience.

Going back to Jennifer's original post...the salesman would have had to do 8 or 9 illegal things in a row for the story to unfold the way she portrayed it...she would have had to be complicit in order for him to have the information that he needed to file the credit application in either of their names...all in all, I just don't buy it. Yes I think she's fibbing.

K

Kay-Greensboro,

Your last email really says it all about you and your company. I'm going to quote your email "Why not trying to explain to me what's got you so hot under the collar about RTG? You're spouting off with no corroborating evidence. If you give me examples of what you feel is lacking at RTG (no generalizations, please), I'll give you plenty of reasons why we're your best bet".
You're not hearing what any of these people are saying.

All your trying to do is over come their objections by quoting company policy or satistics. Better yet you've down right called some of these customers liers. I'll throw your own words back out, where is your colaborating evidence that these customer are not telling the truth? The simple fact is that you don't have it. In most of these situation you weren't even involved.

I think you really just like to argue. I feel very sorry for any customer that might have to deal with you in the future. I'm done waisting my time with you and Room To Go. I've already bought my furnitue from a company that has a much better reputation.

you might as well get your picket signs out now and get them polished...we're opening in Myrtle in the spring.

And how can you call that quoted statement arrogant? I was just a way to make an analogy about quality that most people would understand. I can understand that if you are just being reactionary and not fully comprehending what you're reading because you in too much a hurry to condemn something that you'd make an assumtion that I was implying that we only sell "Mercedes".

The only place I can think of that you might be shopping for furniture more reasonably priced than ours is at a used furniture outlet. I can cite example after example, if you wish, of identical furniture (same group, same manufacturer) available at other, what YOU would probably call reputable furniture stores for 100's to 1000's of dollars less at RTG. We sell the same brands, made in the same manufacturing facilities, by the same employees, on the same patterns, with the same materials as 85% of the other furniture retailers in this country. Yet, you are saying that just because it came from RTG that it is not worth a hoot.

RTG is the fastest company ever, in any industry, to go from start-up to $1,000,000,000.00 in sales. RTG is the largest furniture retailer in the world and the largest mattress retailer in the county. We didn't grow that explosively by "screwing" our customers. We invented the most copied concept in furniture sales...the room package. Are all of our competitors copying us because the concept is bogus? Now, before you claim I'm being arrogant here, I just stated these facts as a basis for my argument that we have millions of satisfied customers and can point to plenty of repeat customers who think we're the best thing since sliced bread.

Why not trying to explain to me what's got you so hot under the collar about RTG? You're spouting off with no corroborating evidence. If you give me examples of what you feel is lacking at RTG (no generalizations, please), I'll give you plenty of reasons why we're your best bet.

Here is a quote from "K" that explains his arrogant saleman attitude:

"If you want the furniture to last, then spend the money on a group that will last. Do you expect a Daewoo to last as long as a Mercedes? What kind of car do you drive?"

Typical response from these pompous a*s salesmen! It's all about the money to these crooks! There was a similar response from a RTG salesman from Mesquite, Texas on another post. It's all about getting your money, or getting you financed, then they don't give a flying sh*t what happens to you.

Hey Kelvino, it sounds like you guys don't want to stand behind what you sell? Is that it? Since almost everyone I have spoken with who has purchased furntiure from RTG has had quality issues, is it safe to assume that maybe all you guys have to sell are "Daewoos"? Certainly from first had experience, the last time I was in YOUR store Kelvino, I sure as hell didn't see any "Mercedes" pieces, but sure seen Mercedes prices!!

I am more than willing to back a "wronged" customer if that customer can rationally and clearly state the facts of the case and convince me that they have been "screwed". However, in many cases all I see is someone averring that they've been screwed and expecting people to find guilt just because of the accusation.

If you have an issue, state your case in detail. Don't mold the facts, if you supply them, to meet your needs or your interpretation of the facts.

Just because you say something is true doesn't make it true...anybody can sling accusations but if that accusation and the accompanying "facts" don't make sense to me, don't ring true, don't sound logical, then of course I will try to dispute those "facts" and the accusation.

I'm gonna catch hell for saying this from the "haters" out there, but I don't see how I have been arrogant or condescending at all in my posts. On the contrary, I have tried to be rational and provide a calm and well constructed rebuttal to what I found to be a legitimately questionable complaint. I have responded to posts that have weak accompanying detail and fact with an argument that clearly and concisely states RTG policy and I use my experience to rebut what sounds "fishy" and goes against common sense.

I'm not the one using words like A$$ and "stepford-employee".

If you don't want to shop RTG, then don't...it's a free country. You'll pay more, you'll have financing with all sorts of traps and pitfalls in it, you'll wait months (sometimes)for your furniture and you'll still have problems with whatever company you choose to deal with. Most likely more problems than with RTG. Look at all the complaints regarding other companies on this site.

Just yesterday, I sold a dining room group to a family that had returned to purchase their 3rd group of furniture from me in the last year and a half. The number of customers coming back to buy their 2nd, 3rd or 4th room of furniture from us is growing tremendously and says to me that we have to be doing something right in order to garner that type of loyalty.

I am more than willing to back a "wronged" customer if that customer can rationally and clearly state the facts of the case and convince me that they have been "screwed". However, in many cases all I see is someone averring that they've been screwed and expecting people to find guilt just because of the accusation.

If you have an issue, state your case in detail. Don't mold the facts, if you supply them, to meet your needs or your interpretation of the facts.

Just because you say something is true doesn't make it true...anybody can sling accusations but if that accusation and the accompanying "facts" don't make sense to me, don't ring true, don't sound logical, then of course I will try to dispute those "facts" and the accusation.

I'm gonna catch hell for saying this from the "haters" out there, but I don't see how I have been arrogant or condescending at all in my posts. On the contrary, I have tried to be rational and provide a calm and well constructed rebuttal to what I found to be a legitimately questionable complaint. I have responded to posts that have weak accompanying detail and fact with an argument that clearly and concisely states RTG policy and I use my experience to rebut what sounds "fishy" and goes against common sense.

I'm not the one using words like A$$ and "stepford-employee".

If you don't want to shop RTG, then don't...it's a free country. You'll pay more, you'll have financing with all sorts of traps and pitfalls in it, you'll wait months (sometimes)for your furniture and you'll still have problems with whatever company you choose to deal with. Most likely more problems than with RTG. Look at all the complaints regarding other companies on this site.

Just yesterday, I sold a dining room group to a family that had returned to purchase their 3rd group of furniture from me in the last year and a half. The number of customers coming back to buy their 2nd, 3rd or 4th room of furniture from us is growing tremendously and says to me that we have to be doing something right in order to garner that type of loyalty.

K. from Greensboro, I do not recall asking for your unique insight, which is an oxymoron in your case, or your customer service expertise, which is laughable at best. And, it will be a cold, cold day in hell before I ever care to "rectify" anything with the company you work for. I do not "owe" you any explanation or further details regarding my ordeal with Rooms To Go. What I have stated is a fact, and that is not up for debate.

Have you ever heard of the saying "I think thou protest too much"? Well, that is you in spades. Your are trying so hard to convince everyone that your employer is not the horrible corporation as portrayed here at this site, that you don't even realize your hard-line unyielding comments have only proved what I, and others have said.

Chris hit the nail on the head, you little Stepford-Employee, when he said your attitude stinks. And JW was also correct in pointing out that YOU are the best example why someone should NEVER shop at Rooms To Go.

HEY CONSUMERS! How would you like this arrogant know it all to be the employee you have to deal with regarding your complaint? According to K. here, we are all liars, and any wrong doing on the part of Rooms To Go is our own fault. Great customer service skills K. You must be employee of the month at your store!

LISTEN UP FOLKS! K. here embodies the attitude of Rooms To Go from head to toe...deny any plausibility and refuse all responsibility.

You claim that because Rooms To Go is such a huge company they must be doing something right. Your ignorance is hilarious! Haven't you ever heard that size doesn't matter? (Based on your attitude and if you are a guy I'm thinking you have not only heard it, but said it many times) Since Rooms To Go has furniture that is only slightly better than laminated cardboard, and you offer such a lousy warranty, I would bet money that your repeat customer numbers are pathetic, as well as your customer referrals percentage.

You are a fool if you think that you can convince anyone that the number of complaints listed on this site is ruler or some sort of indicator to the actual number of people that are disgusted with Rooms To Go in real time. There are THOUSANDS upon THOUSANDS of people who feel the same as I do about Rooms To Go. Unfortunately, they are not aware of this site or don't have the inclination to voice their opinions in the first place.

Instead of proving to everyone that you are in fact a condescending jacka*s, why don't you trot on back to Rooms To Go and provide some real customer service, instead of spouting your corporate rhetoric. Here's a thought...actually HELP a pissed off patron, now wouldn't that be a change of pace for you?

BOYCOTT ROOMS TO GO!

K. from Greensboro, I do not recall asking for your unique insight, which is an oxymoron in your case, or your customer service expertise, which is laughable at best. And, it will be a cold, cold day in hell before I ever care to "rectify" anything with the company you work for. I do not "owe" you any explanation or further details regarding my ordeal with Rooms To Go. What I have stated is a fact, and that is not up for debate.

Have you ever heard of the saying "I think thou protest too much"? Well, that is you in spades. Your are trying so hard to convince everyone that your employer is not the horrible corporation as portrayed here at this site, that you don't even realize your hard-line unyielding comments have only proved what I, and others have said.

Chris hit the nail on the head, you little Stepford-Employee, when he said your attitude stinks. And JW was also correct in pointing out that YOU are the best example why someone should NEVER shop at Rooms To Go.

HEY CONSUMERS! How would you like this arrogant know it all to be the employee you have to deal with regarding your complaint? According to K. here, we are all liars, and any wrong doing on the part of Rooms To Go is our own fault. Great customer service skills K. You must be employee of the month at your store!

LISTEN UP FOLKS! K. here embodies the attitude of Rooms To Go from head to toe...deny any plausibility and refuse all responsibility.

You claim that because Rooms To Go is such a huge company they must be doing something right. Your ignorance is hilarious! Haven't you ever heard that size doesn't matter? (Based on your attitude and if you are a guy I'm thinking you have not only heard it, but said it many times) Since Rooms To Go has furniture that is only slightly better than laminated cardboard, and you offer such a lousy warranty, I would bet money that your repeat customer numbers are pathetic, as well as your customer referrals percentage.

You are a fool if you think that you can convince anyone that the number of complaints listed on this site is ruler or some sort of indicator to the actual number of people that are disgusted with Rooms To Go in real time. There are THOUSANDS upon THOUSANDS of people who feel the same as I do about Rooms To Go. Unfortunately, they are not aware of this site or don't have the inclination to voice their opinions in the first place.

Instead of proving to everyone that you are in fact a condescending jacka*s, why don't you trot on back to Rooms To Go and provide some real customer service, instead of spouting your corporate rhetoric. Here's a thought...actually HELP a pissed off patron, now wouldn't that be a change of pace for you?

BOYCOTT ROOMS TO GO!

K. from Greensboro, I do not recall asking for your unique insight, which is an oxymoron in your case, or your customer service expertise, which is laughable at best. And, it will be a cold, cold day in hell before I ever care to "rectify" anything with the company you work for. I do not "owe" you any explanation or further details regarding my ordeal with Rooms To Go. What I have stated is a fact, and that is not up for debate.

Have you ever heard of the saying "I think thou protest too much"? Well, that is you in spades. Your are trying so hard to convince everyone that your employer is not the horrible corporation as portrayed here at this site, that you don't even realize your hard-line unyielding comments have only proved what I, and others have said.

Chris hit the nail on the head, you little Stepford-Employee, when he said your attitude stinks. And JW was also correct in pointing out that YOU are the best example why someone should NEVER shop at Rooms To Go.

HEY CONSUMERS! How would you like this arrogant know it all to be the employee you have to deal with regarding your complaint? According to K. here, we are all liars, and any wrong doing on the part of Rooms To Go is our own fault. Great customer service skills K. You must be employee of the month at your store!

LISTEN UP FOLKS! K. here embodies the attitude of Rooms To Go from head to toe...deny any plausibility and refuse all responsibility.

You claim that because Rooms To Go is such a huge company they must be doing something right. Your ignorance is hilarious! Haven't you ever heard that size doesn't matter? (Based on your attitude and if you are a guy I'm thinking you have not only heard it, but said it many times) Since Rooms To Go has furniture that is only slightly better than laminated cardboard, and you offer such a lousy warranty, I would bet money that your repeat customer numbers are pathetic, as well as your customer referrals percentage.

You are a fool if you think that you can convince anyone that the number of complaints listed on this site is ruler or some sort of indicator to the actual number of people that are disgusted with Rooms To Go in real time. There are THOUSANDS upon THOUSANDS of people who feel the same as I do about Rooms To Go. Unfortunately, they are not aware of this site or don't have the inclination to voice their opinions in the first place.

Instead of proving to everyone that you are in fact a condescending jacka*s, why don't you trot on back to Rooms To Go and provide some real customer service, instead of spouting your corporate rhetoric. Here's a thought...actually HELP a pissed off patron, now wouldn't that be a change of pace for you?

BOYCOTT ROOMS TO GO!

To Jennifer and Chris,

Contrary to Chris' last post, I feel that I am the one who is being rational here. I also believe that I am not the one who is being nasty and hateful. I am being rational and logical while trying to determine the truth behind the complaint.

I do not blindly defend RTG, as stated before on many occasions, my responses are from my personal experience and are opinion. They are based on the many customers that I have had the pleasure of dealing with over the years and some with whom it has not been a pleasure.

People like Jennifer make posts to sites like this claiming to have been wronged and I take the information provided BY THE COMPLAINANT and use my insight to debunk them if the information in the post does not comply with what I know to be standard operating procedure and what seems logical.

Provide proper information without distortion in the first place and I'd more likely than not agree with you and offer some ideas on how to remedy the situations. RTG is not perfect, but we are better than everybody else in the business.
Given the volume of business that we do (we are 10 times larger than our nearest competitor) the percentage of complaints that we garner is very, very small. Just look at this site, given our volume we have far fewer complaints per customer sold than any other company listed on this site.

In any business there are customers that have problems that just cannot be resolved. Maybe Jennifer is one of those customers. When Jennifer finally discloses what actually happened to her with all the details (don't try to say it was exactly as you described it) then maybe I can offer her some suggestions on how she should proceed to rectify the situation.

Having actually been to the Rooms To Go that "K" says he works at (Wendover Ave, Greensboro, NC), I can tell you first hand what you are hearing here from "K" is exactly the atmosphere at that store. Don't let "K" try to fool you one bit and make no doubt about it, RTG cares nothing about their customers. I think it's funny that you have "K" here and other RTG salesmen posting here and arguing with customers that have been screwed. Good advertising there, "K"!! Keep up the good work!! Maybe you should put your arrogance aside and actually try to help a customer for a change!

Okay Jennifer, let's assume that what you're saying is true...
1) The salesperson would have had to fill out the application for you, which we're not allowed to do.
2) The salesperson would have had to know your social security numbers...for both of you. You said he only had your licenses.
3) The salesperson would have had to know where you worked, your job title, how long you've worked there and how much you make...You said he only had your licenses.
4) The salesperson would have had to know what your secondary ID was as well as the expiration date if there was one. You said he only had your licenses.
5) The salesperson would have had to forge your signatures on the application and made them match the signatures on your licenses...which he had.
6) The salesperson would have had to put the order in your friend's name in order to avoid a fraud warning in the computer.
7) The salesperson would have had to have your friend sign the sales order and attach a copy of both of your licenses to the order.
8) The salesperson would have had to make sure that her signature on the sales order matched the signature on the finance application which you're implying he forged.

All of these "would have had to's" would have had to be followed because these are all of the steps that the office staff have to take before the order is released to be finalized. If any of the above did not match what the application said or if the salesperson did not "dot all the I's and cross all the T's", then your delivery date would have been pulled (removed) and the order would not have been allowed to be rescheduled until all the anti-fraud criteria had been met.

Now, if all of these "what ifs" actually ocurred as you seem to be stating, then the salesperson should have been fired and prosecuted for fraud. I know the company would never condone those actions from any salesperson. I know that if I tried any of those things that I would be terminated on the spot, no questions asked.

Regarding quality, we sell furniture priced from the low end to the high end. A $2000.00 order total (by the time delivery and tax are added) represents a lower(not lowest)end, lower price, lower quality furniture group. If you want the furniture to last, then spend the money on a group that will last. Do you expect a Daewoo to last as long as a Mercedes? What kind of car do you drive?

Just my experience and opinion here...

This response is directed to the Rooms To Go employee who obviously feels compelled to lie to the public. My life is far too busy to get into a rebuttal war with you. However, know this...you are completely 100% without a doubt no question off the mark dead wrong. What I have stated at this forum is the hard truth.

If you want to continue to try and cover up for the disingenuous company you work for, that is your prerogative. The ONLY reason I have put this much time and energy into this rebuttal site thus far is to INFORM the public of the inferior furniture and fraudulent business practices of Rooms To Go. If I am able to dissuade even one person from wasting their time and money at Rooms To Go, then my goal was met.

Consumers, you have to decide what is the truth and what is not. I sincerely believe with all of my heart that Rooms To Go produces shoddily and cheaply made furniture, and passes it off as high-end designer furniture. They are not customer service oriented and do not care to resolve complaints from the minor to the serious.

I only wish I had done what I have urged here, and that is research. If I had found this site prior to my visit to Rooms To Go, I could have saved myself much frustration, time and money. My hope is that anyone that reads the vast amount of negative information about Rooms To Go on this web site makes the right decision, and BOYCOTTS ROOMS TO GO!

To K-Greensboro,

Have you ever stepped back and read your responses to customer issues? You're really quite nasty. On every one of your responses the customer is wrong and the company is right. If you really believe that, than Rooms To Go has a good little clone in you. As I stated in my first response I will not purchase furniture from your company based on issues that SEVERAL of my friends have had and this web site. I do hope that customers continue to educate time selves and research companies like this prior to making a purchase. Customers do have power, buying power and the choice of which stores to spend their money. My choice is to avoid Rooms To Go. Thanks again to this web site for giving customers a great web site to educate them selves

To K-Greensboro,

Have you ever stepped back and read your responses to customer issues? You're really quite nasty. On every one of your responses the customer is wrong and the company is right. If you really believe that, than Rooms To Go has a good little clone in you. As I stated in my first response I will not purchase furniture from your company based on issues that SEVERAL of my friends have had and this web site. I do hope that customers continue to educate time selves and research companies like this prior to making a purchase. Customers do have power, buying power and the choice of which stores to spend their money. My choice is to avoid Rooms To Go. Thanks again to this web site for giving customers a great web site to educate them selves

To K-Greensboro,

Have you ever stepped back and read your responses to customer issues? You're really quite nasty. On every one of your responses the customer is wrong and the company is right. If you really believe that, than Rooms To Go has a good little clone in you. As I stated in my first response I will not purchase furniture from your company based on issues that SEVERAL of my friends have had and this web site. I do hope that customers continue to educate time selves and research companies like this prior to making a purchase. Customers do have power, buying power and the choice of which stores to spend their money. My choice is to avoid Rooms To Go. Thanks again to this web site for giving customers a great web site to educate them selves

To K-Greensboro,

Have you ever stepped back and read your responses to customer issues? You're really quite nasty. On every one of your responses the customer is wrong and the company is right. If you really believe that, than Rooms To Go has a good little clone in you. As I stated in my first response I will not purchase furniture from your company based on issues that SEVERAL of my friends have had and this web site. I do hope that customers continue to educate time selves and research companies like this prior to making a purchase. Customers do have power, buying power and the choice of which stores to spend their money. My choice is to avoid Rooms To Go. Thanks again to this web site for giving customers a great web site to educate them selves

Just to let you know...I am the one who has been responding to most of the RTG posts here.

FYI...the situation as Jennifer in TX describes it absolutely could not have happened the way she described it. Absolutely, 100% impossible.

Regarding other posts that I have responded to, I am advising based on my personal experience and based on company protcol for handling financing at RTG. There are many checks and balances in place to preclude situations like have been described from happening. I still believe that the woman in atlanta perpetrated the fraud and was trying to get out of having to pay the bill.

Another FYI...it does any salesperson, in any business absolutely no good to "do anything to get the order". We don't get paid for writing orders. We get paid for delivered furniture. Any schmuck can write $1,000,000.00 worth of orders, but if only $100,000.00 gets delivered, then that's all he gets paid on. If I spend 3 hours with you writing a $7000.00 order, get you approved for finanacing, schedule the delivery and then you cancel the order prior to delivery, then that's 3 hours of my time that I worked and didn't get paid for. I could have spent that time with another customer who would have placed an order that would have been delivered.

Every business strives for 100% customer satisfaction. Unfortunately in this day and age, that is an impossible goal. As a rule, RTG has an average of a 1% customer issue ratio. The furniture industry as a whole is 2.7%. We are 270% better than the industry average. Given that company wide we deliver in the neighborhood of 3000 rooms full of furniture every day (5 days a week), that means that on an average day we will have 30 ticked off customers due to delivery issues, damage, miscommunications or whatever. We always do everything in our power to remediate the situation whether it was our fault or the customer's fault (like not being home when they were supposed to be to receive their delivery).

All in all, we do it better than anybody else in the business. You can take that for what it's worth.

Just to let you know...I am the one who has been responding to most of the RTG posts here.

FYI...the situation as Jennifer in TX describes it absolutely could not have happened the way she described it. Absolutely, 100% impossible.

Regarding other posts that I have responded to, I am advising based on my personal experience and based on company protcol for handling financing at RTG. There are many checks and balances in place to preclude situations like have been described from happening. I still believe that the woman in atlanta perpetrated the fraud and was trying to get out of having to pay the bill.

Another FYI...it does any salesperson, in any business absolutely no good to "do anything to get the order". We don't get paid for writing orders. We get paid for delivered furniture. Any schmuck can write $1,000,000.00 worth of orders, but if only $100,000.00 gets delivered, then that's all he gets paid on. If I spend 3 hours with you writing a $7000.00 order, get you approved for finanacing, schedule the delivery and then you cancel the order prior to delivery, then that's 3 hours of my time that I worked and didn't get paid for. I could have spent that time with another customer who would have placed an order that would have been delivered.

Every business strives for 100% customer satisfaction. Unfortunately in this day and age, that is an impossible goal. As a rule, RTG has an average of a 1% customer issue ratio. The furniture industry as a whole is 2.7%. We are 270% better than the industry average. Given that company wide we deliver in the neighborhood of 3000 rooms full of furniture every day (5 days a week), that means that on an average day we will have 30 ticked off customers due to delivery issues, damage, miscommunications or whatever. We always do everything in our power to remediate the situation whether it was our fault or the customer's fault (like not being home when they were supposed to be to receive their delivery).

All in all, we do it better than anybody else in the business. You can take that for what it's worth.

Just to let you know...I am the one who has been responding to most of the RTG posts here.

FYI...the situation as Jennifer in TX describes it absolutely could not have happened the way she described it. Absolutely, 100% impossible.

Regarding other posts that I have responded to, I am advising based on my personal experience and based on company protcol for handling financing at RTG. There are many checks and balances in place to preclude situations like have been described from happening. I still believe that the woman in atlanta perpetrated the fraud and was trying to get out of having to pay the bill.

Another FYI...it does any salesperson, in any business absolutely no good to "do anything to get the order". We don't get paid for writing orders. We get paid for delivered furniture. Any schmuck can write $1,000,000.00 worth of orders, but if only $100,000.00 gets delivered, then that's all he gets paid on. If I spend 3 hours with you writing a $7000.00 order, get you approved for finanacing, schedule the delivery and then you cancel the order prior to delivery, then that's 3 hours of my time that I worked and didn't get paid for. I could have spent that time with another customer who would have placed an order that would have been delivered.

Every business strives for 100% customer satisfaction. Unfortunately in this day and age, that is an impossible goal. As a rule, RTG has an average of a 1% customer issue ratio. The furniture industry as a whole is 2.7%. We are 270% better than the industry average. Given that company wide we deliver in the neighborhood of 3000 rooms full of furniture every day (5 days a week), that means that on an average day we will have 30 ticked off customers due to delivery issues, damage, miscommunications or whatever. We always do everything in our power to remediate the situation whether it was our fault or the customer's fault (like not being home when they were supposed to be to receive their delivery).

All in all, we do it better than anybody else in the business. You can take that for what it's worth.

Just to let you know...I am the one who has been responding to most of the RTG posts here.

FYI...the situation as Jennifer in TX describes it absolutely could not have happened the way she described it. Absolutely, 100% impossible.

Regarding other posts that I have responded to, I am advising based on my personal experience and based on company protcol for handling financing at RTG. There are many checks and balances in place to preclude situations like have been described from happening. I still believe that the woman in atlanta perpetrated the fraud and was trying to get out of having to pay the bill.

Another FYI...it does any salesperson, in any business absolutely no good to "do anything to get the order". We don't get paid for writing orders. We get paid for delivered furniture. Any schmuck can write $1,000,000.00 worth of orders, but if only $100,000.00 gets delivered, then that's all he gets paid on. If I spend 3 hours with you writing a $7000.00 order, get you approved for finanacing, schedule the delivery and then you cancel the order prior to delivery, then that's 3 hours of my time that I worked and didn't get paid for. I could have spent that time with another customer who would have placed an order that would have been delivered.

Every business strives for 100% customer satisfaction. Unfortunately in this day and age, that is an impossible goal. As a rule, RTG has an average of a 1% customer issue ratio. The furniture industry as a whole is 2.7%. We are 270% better than the industry average. Given that company wide we deliver in the neighborhood of 3000 rooms full of furniture every day (5 days a week), that means that on an average day we will have 30 ticked off customers due to delivery issues, damage, miscommunications or whatever. We always do everything in our power to remediate the situation whether it was our fault or the customer's fault (like not being home when they were supposed to be to receive their delivery).

All in all, we do it better than anybody else in the business. You can take that for what it's worth.

I am the person that filed this report over a year ago...and YES, it DID happen EXACTLY as I previously stated!!!!!

How dare you suggest otherwise? I was DEFRAUDED by Rooms To Go, and that is a FACT. You are not even an employee at the store I am speaking of, so you know nothing, and therefore your opinion is not valid. I am dealing with the truth, and have witnesses and proof. Where's your proof?

Rooms To Go is a multi million dollar company that sells poorly made furniture at the highest of retail prices. I urge anyone that reads this to please check all the facts. Find out how the frames are made and what and materials are used in the construction of the furniture you are considering purchasing. Compare Rooms To Go with other furniture makers and you will see that the Rooms To Go furniture is subpar, and shoddily constructed. THEIR FURNITURE IS DEFICIENT!!!!

I can not stress this enough:
Rooms To Go has the HIGHEST customer complaint non-resolution percentage of any other furniture store I have ever researched. What does this mean to you? Once they have your money, THEY DO NOT CARE about you. They will not strive to resolve your complaints, and will use any excuse possible to ignore you and your concerns and pass you off to another person or department.

Take if from someone who has been there, and knows their tactics.

BOYCOTT ROOMS TO GO!!!!!!!!!!!!!!

I'm a prospective customer of Rooms To Go. I came to this web site to do a little research prior to purchasing merchandise from them. Boy and I glad that I checked this first. To all of those customer service reps that have responded saying that these customers' issues could not have happened. What a naive world you live in. Sales people will do just about any thing to close the deal. I've been shopping at a locale store. I've spoke with the sales associate several time who has almost taken my wallet out of my hand to complete a credit application. The funny part is that I didn't need or want a credit account as I intend to by a cash customer. Honestly the customer issues concerned me, but not as much as the rebuttals form the employees. I could not imagine dealing with them if I had a problem. Thanks for such a good service. Keep up the good work.

The finance application procedure at rooms to go strictly precludes what Jennifer describes in her report. The financing application is less than one page long (to avoid confusing the customer) and is spelled out in plain english.

Section one of the application is for the applicant and section two (directly below section one)is for the co-applicant. The information cannot be manipulated and/or reorganized from what is written on the application by the applicant and co-applicant. It is physically impossible for any salesperson at rooms to go to obtain an approval or even submit an application with only an I.D.. The salesperson must, must, must present a completed, signed and verified credit application to the office before the office staff would even consider transmitting the application information to the finance company.

The only way that Jennifer could have been listed as a co-applicant is if she and her friend completed the finance application in that manner. I see it all the time. A customer cannot get approved by him/herself, so a friend or relative is brought along to bolster the credit scores. More than likely, Jennifer's credit was so bad that she was denied by herself, she was denied as the primary with a co-signer and finally was approved with her friend as the primary and her as the co-signer.

I have also seen customers with "iffy" credit bring along friends or relatives who already have establshed rooms to go accounts to purchase furniture for them on those existing accounts. In cases like these, the accountholder would be the one to sign the sales order bearing their account information.

There is no way that the situation that Jennifer describes could have or would have been allowed to happen. I think that we are not getting the whole story.