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Report: #1513831

Complaint Review: ROOMS TO GO - Pinellas Park FL

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  • Updated:
  • Reported By: Loretta — Saint Petersburg United States
  • Author Confirmed What's this?
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  • ROOMS TO GO 7035 US HWY 19, N. Pinellas Park, FL United States

ROOMS TO GO Sold me a recliner that the color came off on my clothes, hair, legs. Pinellas Park FL

*REBUTTAL Owner of company: Rooms To Go

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Bought a Power Lift Recliner with a 3-year warranty contract in April 10, 2021.  Delivered finally in Mid May. Total paid was $913.76.  After using the chair for about 6 weeks, I went to get my hair cut (I have light gray hair), my hairdresser asked me if I was dyeing my hair brown!!

Come to find out, the dark brown color was coming off of the chair and getting all over my hair, my cover that was on the chair and arm rest covers!! They came and tested it , took pictures and told me I would be getting a replacement chair, but not till December!!

I called today and they said now it will be Jan 8th, 2022 AND the warranty doesn't start with the new chair!!! The warranty just continues from when the first chair was delivered in May!!  

I have bought other furniture from them over the years and have had problems with all units. First recliner I bought had to be restuffed 3 times as the seat padding kept sinking down! 

Bedroom set I bought was damaged and the knobs on the dresser have never been tight. 

 

This report was posted on Ripoff Report on 11/22/2021 10:05 AM and is a permanent record located here: https://www.ripoffreport.com/report/rooms/pinellas-park-fl-sold-color-1513831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Rooms To Go

AUTHOR: Rooms To Go - (United States)

POSTED: Tuesday, November 23, 2021

Wow! We are truly sorry to hear of the issues you are expereincing. We would love to see if there is any way we can help. Please send us an email with your order # and the details to TellUs@RoomsToGo.com

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