Report: #1397042

Complaint Review: Rooms to Go

  • Submitted: Thu, August 31, 2017
  • Updated: Thu, August 31, 2017
  • Reported By: Gary — Marietta Georgia USA
  • Rooms to Go
    6288 DAWSON BLVD
    norcross, Georgia

Rooms to Go Aweful Customer service norcross Georgia **Author of this Report is NOT CONFIRMED**

*Author of original report: Aweful customer sevice

*UPDATE Employee: Please Contact Us Directly

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I purchased a suite 13 months ago from the outlet store, the chair collapsed.
I requested that someone should come and check it out and advise.

I contacted the Better Business (BBB) and this is there response.

Rooms to Go Response:

Our office has had the opportunity to review the account in its entirety.
    We are aware this purchase was made at one of our Clearance Center where the merchandise is sold "AS IS" and carries no warranty.  In addition, this merchandise was discounted.  Our customer did not pay the original retail price.
    On behalf of Rooms to Go, we apologize for being unable to pursue any action for the reasons explained herein.
    Thank you for your understanding.
    Lourdes C.
    Presidential Assistant

I contacted the Manufacturer directly HM Richards and they stated they will send someone to check on it.
So don't rely on Rooms to Go, they try get out of it.

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#1 Author of original report

Aweful customer sevice

AUTHOR: - ()

 I contacted the manufacturer directly. They are sending someone to review the furniriture. To repair it. This could have been don by rooms to go but they chose to fight with there customers. I do not recommend rooms to go.

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#2 UPDATE Employee

Please Contact Us Directly


Dear Valued Customer, 

I am deeply disappointed to hear that you have not received the service that you deserve! I would be more than happy to review your account; however, I was unable to locate your account with the information you provided. Please send us an email to with your order information and the details on your experience. We would love to help in any way that we can!

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