Report: #1410963

Complaint Review: Rooms to Go

  • Submitted: Wed, November 08, 2017
  • Updated: Wed, November 08, 2017
  • Reported By: Marvin — Ellenton Florida United States
  • Rooms to Go
    1400 44th Ave. W
    Bradenton, Florida
    United States

Rooms to Go Fraudulently sold me furniture represented as leather but was imitation Bradenton Florida

*UPDATE Employee: Please Contact Us

*Author of original report: Update on Fraudulent sale of furniture represented as genuine leather that was imitation

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On 1-10-2012 I purchased one sofa and two chairs that were sold as 100% leather except on the back of each. I also purchased the protection plan, since this was recommended by the sales person. Since this purchase I have been a "s****.>

     Approximately the same time period i discovered this damage I received mail advising me of a class action suit against the parties affiliated with Rooms to Go that were used for my protection plan of the furniture. I had not received any information from Rooms to Go about this situation. I therefore went to the Rooms to Go store in Bradenton, Fl. where I had purchased it. I asked for a Manager and met up with Mike Duncon. This was about October 13, 2017. When I described my damaged furniture he immediately said he was well aware of it and they had stopped using the manufacturer because they (Rooms to Go) was under the impression it was genuine leather also. He said they had numerous issues with this and Rooms to Go set up a special Dept.  to handle the complaints.

He provided me the necessary web site info to make a claim. I asked what I should expect as a result from this. He readily said they will have me submit photos to them, they will review them and contct me with a decision. He further explained they would send me a voucher for the full amount I had paid and I woud bring the voucher back to the store to pick out my new furniture. He said they would deliver the new furniture to me and pick up my older furniture. This pleased me and I felt happy with my dealings with Rooms to Go. I also spoke to a sales woman before leaving and she told me the same thing Mr. Duncon told me as far as the replacement of my furniture with a voucher for the full amount. It should be noted that this is first time I heard anything about my furniture being defective. Obviously Rooms to Go was aware of it but failed to contact its customers.

On about October 16,2017 I emailed I was advised to send them photos of my furniture. I did immediately. I recived acknowledgement from them they received the photos. A week later I received another email requesting more photos which I submitted to them. They said they would contact me with a decision in five days. I didn't hear from them for over a week so I called Customer Service and spoke with LaurenAshely Wilkerson on 11-6-17 at 1:20 PM. She told me that they were going to allow me $611.00 for my sofa and $574.00 for my two chairs and I would have 30 days to complete my purchase or lose it. She said this would be effective between 10-26-17 and 11-26-17. This would only give me about 20 days since they hadn't notified me. She said I would also have to pay delivery charges. I then returned to the Rooms to go Store and spoke with Ruth (Office Manager) and Brian Franklin (Store Manager) Both were aware of my settlement but said they couldn't do anything because I had the furniture so long. They admitted about the known faulty leather also and said it wasn't up to them to let customers know about it. 

Since this furniture was frudently sold to me as being 100% leather I don't belive the length of time matters and that I should receive full compensation.

This report was posted on Ripoff Report on 11/08/2017 10:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Please Contact Us

AUTHOR: JT - (United States)

We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email with your order info to and we’d be happy to help any way that we can! 

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#2 Author of original report

Update on Fraudulent sale of furniture represented as genuine leather that was imitation

AUTHOR: Marvin - (United States)

 I neglected to say the original cost of the 3 pieces was over $2500.00 and the protection plan for which their is a class action suit for more fraud was over $100.00. If Rooms to Go had contacted me informing me of the leather not being real when they became of it I would have contacted them immediately, therefore there claim that my furniture is out of warranty is invalid.

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