Complaint Review: Rooms To Go - Kennesaw Georgia
- Rooms To Go 964 Ernest W Barrett Pkwy NW Kennesaw, Georgia USA
- Phone: 770-426-6500
- Web: Roomstogo.com
- Category: Furniture & Furnishings
Rooms To Go Sold defective recliner and won't repair/replace even with extended warranty Kennesaw Georgia
*UPDATE Employee: Please Contact Us Directly
Purchased a high end leather living room set 01/17/2016 from rooms to go in kennesaw Georgia. After a year I noticed the leather under the recliner foot rest was separated from the stitching. Filed a claim and took a day off work to have their technician come out and document his findings. He said rooms to go would contact me within seven business days. After not hearing from them in over two weeks, I called them. They declined the claim stating that tears are not covered. I have clear pictures showing the leather pulled out of the stitching. After paying $3350.00 for the furniture and an additional $465.00 for the extended warranty, I feel lied to and cheated.
This report was posted on Ripoff Report on 08/27/2017 09:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rooms-to-go/kennesaw-georgia-30144/rooms-to-go-sold-defective-recliner-and-wont-repairreplace-even-with-extended-warranty-1395944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Please Contact Us Directly
AUTHOR: TellUsRTG - (USA)
SUBMITTED: Friday, September 01, 2017
Dear Valued Customer,
This is definitely not something we expect our customers to go through. Please send us your order info and the details of your experience to TellUs@RoomsToGo.com. I would definitely like to take a look into this matter to see if there is anything that can be done!
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