Rooms To Go Rooms To Go, Cheap Products and Worthless Extended Warranty Houston Nationwide

We purchased a formal dining set with 8 chairs and breakfast table/chair set from ROOMS TO GO on Feb 2014. We paid more than $3000 for both sets and purchased a 3-year extended warranty for the sets. Within 2 years of the purchase the dining chairs seats’ faux leather started peeling off and one of the breakfast chair base came off from the frame.

We contacted the extended warranty company on 12/2016 and the technician came out to visit on 01/2017. He was uninterested in checking the issues and did not even take a look at the Breakfast chair issue. I did not hear from ROOMS TO GO for 2 weeks and contacted them on 01/20/2017. I was informed that both claims were denied because the issues were not due to manufacturing defects. The technician made this determination even tough 6 out of 8 chairs in the dining set has the same issues AND HE DID NOT EVEN TAKE TIME TO INSPECT THE BREAKFAST CHAIR. I feel ROOMS TO GO sold me cheap goods and on top swindled additional $300+ by selling me a worthless extended warranty.

I am planning to contact State and Federal agencies about the deceptive selling practices, especially their extended warranty.