Royal Holiday Scam, solved!!

Did your contract permit cancellation by email?   Was your email addressed to the designated recipient?  Most timeshare organizations in Mexico do not permit cancellation by email.  Timeshare contracts have a clause informing the purchaser of their right to cancel within 5 business days (excludes Sundays and holidays).  The contract cancellation clause may specify the method of delivery of the notification of cancellation (usually only letters delivered by the postal service or in-person return to the sales manager is acceptable.  You sent an email.  If email is not a method specifically authorized by the seller, then you have failed to provide required notification.  I always recommend sending the letter certified mail, return receipt requested (so you have proof of delivery).  Never return to the sales office, as they have sales personnel specifically trained to salvage the deal.  Also, if you return to the sales office, and they do not provide a letter indicating they have received your request to cancel your contract, then you have no proof the cancellation request was received within the 5 business days.