Safe Security Drayson Anderson a.k.a Rob. This group came to my 88 year old Mother's home and used equipment upgrade as cover to install a new service, she was slamned. San Ramon California

This "Rob" and a tech showed up at her door and despite my Mom's objections and explaination that she was on her way out to meet friends, they ignored her objection and went about explaining that due to some technical issue thay had to upgrade the equipment..and that it would only take a few minutes.

It took two hours and  she missed her time with friends. They removed her Guardian equipment and replaced it with Safe Security equipment. They provided no business card, no paperwork or contract of any kind. She has a leaflet with their logo and your BBB logo claiming a rating of A+..

 they wrote down two service numbers.  My Mom, didn't understand what was happening until it was completed.  They apparently have us under a five year contract. We have been attempting to cancel whatever the terms my be and are having difficulty in getting a reply to our request to terminate.  The first request was made in less than 24 hours.  My sister called "Rob" at 801-669-7779 and explained our greivance and he was biligerant and told my sister that my Mother is a liar!!!

I hope to resolve this issue without further trouble. My Mom was made to feel victomized knowing that these people entered her home under false pretenses.