Complaint Review: Safecart - Internet
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- Author Not Confirmed
- Safecart Internet United States of America
- Phone: 800-978-4501
- Web: safecart.com
- Category: Computer Software
Safecart Destroyed sensitive data Internet
*UPDATE Employee: SafeCart Charge
*Author of original report: As expected, now my credit has been compromised
*UPDATE Employee: SafeCart Charge
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I started with SpeedMaxPC to repair a small issue I was having. This did not resolve the issue. I was convinced to allow "Advanced Technical Support" to take over my computer by remote access. After they alleged via the chat box that all had been repaired and I could access my computer, I went in only to find that my business distribution lists were missing, my "sent mail" was obliterated and basically my entire Outlook had been raided. I called and asked to speak in person to the technician who had been " helping me". The first person with whom I spoke said that he would "walk over" and ask him to call me. When I didn't get a call, I called again. This person said they couldn't connect me because he was in India. After numerous phone calls and their pleading that they would help me, and they would put me in touch with a higher level tech who would resolve my problem, 36 hours later I was still in the same dire straits. I am convinced that my mailing lists were stolen. These people are incompetent technicians, liars and thieves.
I called the Advance Technical Support phone number 800-978-4501, and told them I wanted my money back. They referred me to their billing department: 855-220-7905. The gentleman with whom I spoke was very accommodating, said he could refund the money for the SpeedMaxPc, but he had no access to the Advance Technical Support files. He suggested that I go through my C/C company which I have done. He tried to tell me that all their employees have had background checks and were based in FL. I asked if they did background checks for their employees in India. He seemed very surprised to learn that I had been outsourced to India.
Phyllis
This report was posted on Ripoff Report on 10/09/2012 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/safecart/internet/safecart-destroyed-sensitive-data-internet-952711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
SafeCart Charge
AUTHOR: CustomerSupport - (Canada)
SUBMITTED: Monday, October 29, 2012
Hello Phyllis,
We are sorry to hear about the problems that have occurred, We will be more than happy to give you a call and help you in any way we can if you can provide us your number. If you do not feel comfortable leaving your number as a reply to this message you can email us your number. Our email address is customerservice@safecart.com. Have the email attention Kristy and reference your RipOff Report post.
We look forward to hearing back from you.
Kind regards,
Kristy
SafeCart Customer Support
www.safecart.com
#2 Author of original report
As expected, now my credit has been compromised
AUTHOR: Phyllis - (United States of America)
SUBMITTED: Thursday, October 25, 2012
Tonight I received a call re: one of my credit cards. As mentioned before, a file titled " travel reservations" was missing and unable to be retrieved after SafeCart was able to access my computer. Today, I was victimized through information gained as the SafeCart personnel commandeered my PC and stole sensitive data. Chase Bank called to say that my United Visa card had fraudulent activity. I am not surprised in the least. Krista, and I don't believe that is your name, this is just a canned response that SafeCart sends out.....if you really were concerned about the credibility of your company, you might have picked up the phone and called me. I will continue to warn consumers about the lying, thieving, untrustworthy company called SafeCart.
#1 UPDATE Employee
SafeCart Charge
AUTHOR: CustomerSupport - (Canada)
SUBMITTED: Monday, October 15, 2012
Hello Phyllis,
SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at 1-855-432-0727 (M-F 6am to 5pm PST) or through email at customerservice@safecart.com.
Warm regards,
Kristy
SafeCart Customer Service
www.SafeCart.com
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