Complaint Review: SAMSUNG ELECTRONICS - Ridgefield Park NJ
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- Author Confirmed
- SAMSUNG ELECTRONICS 105 Challenger Rd Ridgefield Park, NJ United States
- Phone: 973-601-6000
- Web: www.samsung.com
- Category: TVs & VCRs
SAMSUNG ELECTRONICS SAMSUNG REFUSES TO EXCHANGE DEFECTIVE TV RECEIVED AS GIFT Ridgefield Park NJ
*Consumer Comment: The product warranty guarantees repair not replacement
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APPROXIMATELY 2 WEEKS AGO I RECEIVED A 40 INCH SAMSUNG FLAT SCREEN TV AS A GIFT.
TV DOES NOT GO ON BUT POWER BUTTON LIGHTS UP AND OCCASSIONALLY FLASHES.
SAMSUNG REPAIR GUY CAME TO MY HOUSE AND TOLD ME THERE IS SOMETHING MECHANICALLY WRONG WITH THE SCREEN.
WHEN I ASKED WHAT HAPPENS IF SOMETHING ELSE GOES WRONG WITH THE TV AFTER THE REPAIR IS DONE AND I WAS TOLD I WOULD BE OUT OF LUCK.
THIS PAST FRIDAY JAN 4, 2019 SAMSUNG CORPORATE HEADQUARTERS CALLED ME AND TOLD ME IN RESPONSE TO MY REQUEST TO REPLACE THE TV WITH ANOTHER TV OF EQUAL OR GREATER VALUE AND I WAS TOLD THEY WOULD NOT WARRANTEE THE REPAIR MORE THAN 90 DAYS AND THEY REFUSED TO REPLACE THE TV WITH ANOTHER MODEL.
THERE ARE ALSO COMPLAINTS ON THE INTERNET RELATED TO OTHER TVS THEY MADE.
DO NOT BUY ANYTHING FROM SAMSUNG THEY REFUSE TO STAND BEHIND THE TVS THAT THEY MAKE!!!!!
This report was posted on Ripoff Report on 01/07/2019 12:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/samsung-electronics/ridgefield-park-nj-07660/samsung-electronics-samsung-refuses-to-exchange-defective-tv-received-as-gift-ridgefield-1470965. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
The product warranty guarantees repair not replacement
AUTHOR: coast - (United States)
SUBMITTED: Wednesday, January 09, 2019
You claim they don’t stand behind their products but your TV was repaired under warranty. Your expectation of a replacement TV in anticipation of future problems is absurd and unreasonable.
The product warranty guarantees repair not replacement. They honored the guarantee.
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