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Report: #1136886

Complaint Review: Score Sense - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: Karalee — Shawnee Kansas
  • Author Not Confirmed What's this?
  • Why?
  • Score Sense Internet Select State/Province USA

Score Sense - based in Texas Egregious deception in hiding costs of credit report, and, offering a one-week only trial period, also not advertised. Texas

*UPDATE Employee: ScoreSense

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On the 321 Fresh Start Bankruptcy site, Score Sense offered a Free Credit Report to those of us filing an application to Fresh Start. I applied, saw nothing on the site, or contract agreement listing any monthly charges, or trial duration, and, when asked to confirm my request for report, responded yes. According to SCORE SENSE, there is nothing on the website indicating the charges, however, the supervisor I spoke to said the charges were indicated on an email.

This is serious and flagrant abuse of the consumer. I urge all of you who have been burned by this fraudulent operation to contact 321 Fresh Start, and also go to Twitter and Facebook and complain about Score Sense...that is the only way to get to them, through their pocket book.

then the Better Business Bureau and the Attorney General for your state. I spent an hour talking with customer service representatives to get a refund, and the best answer I was given, is that it's a corporate decision, they will let you know. However, if you paid by debit or credit card, once the charge has been posted to your bank account, you can dispute the charge. Once you see it on your credit card statement, you can dispute it. Don't let their treachery continue!

This report was posted on Ripoff Report on 04/07/2014 08:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/score-sense/select-stateprovince/score-sense-based-in-texas-egregious-deception-in-hiding-costs-of-credit-report-and-o-1136886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

ScoreSense

AUTHOR: ScoreSense - ()

POSTED: Tuesday, April 08, 2014

Hi Karalee,

 

We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns.  Our agents are available during the following hours:

 

Monday through Friday, 8AM to 5PM CST

 

We look forward to assisting you.

 

Thank you,

ScoreSense

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