Sears Holding Kenmore Oasis HE top load washer is a piece of junk Hoffman Estates Illinois

 I bought a Kemore Elite Oasis HE automatic washer model number 110.27067601, serial number CT0570011 in late 2008 (along with the dryer).

I also bought a one year extended warranty for it. Shortly after, the machine had the F1 error code and could not function.  A new control board was installed per the warranty agreement.

A couple years later, I had the same problem. The machine gets the F1 code while filling water. I had to press the “stop” and “start” button at least four times to get the machine running again. Then 20 minutes before the cycle is over, it has another F1 error code, this time I have to press “stop” and “start” four more times. Being a busy physician I did not contact Sears and just tolerated the inconvenience for several years.

I called and schedule a service call through Sears Appliance Services on March 20^th, 2015.

The technician, Junior Delgado, came to my house on March 25, 2015 along with another technician Sam. They did some diagnostic with their computer and told me I needed a new control board. I asked Mr. Delgado what is the warranty for this new control board. He told me it’s 90 days. I told him it is a bad product. He proceeded to argue with me he had nothing to do with it, it’s the manufacturer of the board. I told him when I bought a machine I don’t know what’s inside.  An argument ensued, Mr. Delgado walked out and refused to service my machine.

I was told the control board itself costs $180, with labor the total cost would have been $280.

The board clearly is defective and there’s no solution other than frequent costly replacement of $300. The cost of owning this machine is prohibitive. In summary, this machine is a lemon and it’s criminal for your company to put your name on it as your store brand and sell it for a high price.

I would like to request one of the following solutions:

1)      Refund for the cost of the machine, $800.

2)      If refund is not possible, I request you provide to me another washing machine of my choice of similar value free of charge.

3)      If both solutions 1 or 2 are not possible, I request for the next 15 years, that you provide free service and parts every time I get the “F1” code.

I feel extremely angry and deceived.  As you can tell many other customers feel the same way as I have found on the internet. I am livid and would take the issue up with appropriate overseeing agencies to warn others of their callous practice of selling expensive appliances that don’t work.