Sears Home Warranty Sears Holding Company Buyer beware Sears employees offer lousy service and lie to the client constantly Chicago Nationwide

RL Richmond, VA

SearsTerrible Service - Contract #95518680 Service #00081541097221

I called Sears Home Warranty Service when our refrigerator freezer stop working and was sold warranty coverage for my home.   

The call center person informed me that the fee was $49.99 plus $80 for a technician to come and diagnose the refrigerator.

These fees would be deducted from the total charge to repair our unit and was listed on an urgent or emergency call list.   

I was also told a technician would come to my home in 3-4 days and was given an appointment.   

Dave the technician came and diagnose the unit as a bad mother board and he and the Sears call center scheduled the repair for 4 weeks in the future (Remember we were scheduled on a emergency or urgent repair list) 

Due to the scheduling problem, I asked both the Sears call in center and the technician about food loss and reimbursement and was told by the call in center that the technician would have a form for me to complete and submit.  Dave the technician said he did not have a form but I should submit my claim with an itemized list of food upto $400 to Sears.  Which as we all know I did.

Sears has offered lousy scheduling causing or contributing to our food loss and now is lying about what we were told. 

I called the call center and was told to ask the technician when he comes back for a food claims form to be filed regarding loss of food.

I asked Dave for the form and was told to send an itemized list with costs to Sears Home Warranty and the company would pay upto $400 (Lie or false information)

Sears call center did not inform me that the $49.99 would be automatically deducted from my checking account and 1 month later did charge the account for in my opinion lousy service and lies.    I disputed the charge with my bank and the money was returned.  (The call center never asked my permission for automatic paperless bill and automatic withdrawl – mis-information or deceptive business practices)

A manager at the call center also told me that a $100 credit would be mailed or emailed to me for a refrigerator rental.   As of this ripoff Report filing I have not received anything. 

I have emailed the Florida location for Sears Home Warranty and mailed 2 or 3 letters regarding the lies and lousy service.   

Sears employees seem to not tell the truth when speaking to potential clients and or making promises that are not kept. 

As of this date I also have not receive a bill for this Home Warranty Service but have received a note stating there is a problem process my payment.  Once again Sears does not have permission to process payments against this service and I am seeking credit towards what I was told.

Please due proceed with this complaint. 

Thank you,

RL Richmond VA