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Report: #12438

Complaint Review: Sears Home Central - Pensacola Florida

  • Submitted:
  • Updated:
  • Reported By: D'Iberville MS
  • Sears Home Central 7801 Sears Blvd Pensacola, Florida U.S.A.

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On 6 Dec 01, we had Sears Home Central come to our home to fix a Kenmore microwave. When the appointment was made, they quoted a $49 service fee.

When they were finished replacing a $2.63 fuse, a total of 10 minutes work, they charged a $81 fee plus parts. When asked, they said the rest of the fee was for diagnosing the problem. Excuse me, isn't diagnosing the problem part of the service call?

Then the repairman informs us that there is a service center less than 15 minutes away and we could have saved a bundle if we had brought it there. But did they volunteer that information when the appointment was made? No!

I wrote a letter of complaint immediately after and have yet to get any type of response. Buyers Beware!

Click here to read other Rip-off Reports on Sears

This report was posted on Ripoff Report on 01/25/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-home-central/pensacola-florida/sears-home-central-pensacola-florida-appliance-technicians-come-to-your-home-ripoff-12438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#7 Consumer Comment

the lady with the husband about the garage door

AUTHOR: Kathee - (U.S.A.)

POSTED: Tuesday, September 27, 2005
Richard, I just read your response. You are in fact wrong. My husband disconnected the eyes from our opener because my kids kept throwing the beams off by bumping into to the box. The opener still works fine without it. We just have to make sure nothing is in the way to get hit now.
However I find it hard to believe someone lost their legs from a garage door falling on them.
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#6 Consumer Comment

Corporate Confusion

AUTHOR: Jay - (U.S.A.)

POSTED: Wednesday, February 19, 2003
I had to respond to this after reading the letters written here.

First, let me say to Jacob that if it is not "your" American culture then I suggest that you move home. Wherever that may be. Here is America we are allowed to speak our minds about corporations or other entities that might possibly have wronged someone. It is called freedom of speach and is included in what we Americans call the Constitution. Take time to read it. As far as being "illegal", check again. This web site would not exist if you were right. Neither would the Better Business Bureau. And as far as what annoyes you, no American cares. At least this one doesn't. I'm surpised you have this attitude living in basically the center of the continental U.S.

As far as Sears, I think it falls on the the shoulders upper management of Sears. This is only my opinion but I too have worked for another large "American" corporation and found that at the store level we followed what was passed down the chain of command. In our case it was always this attitude of fix it enough to get the customer off your back. Or use any excuse to save or make more money for the store. Earlier it was mentioned that the service techs were not payed on commission, well, neither were we, but it did effect the bottom line of the store and possibly a "butt" chewing down the road. Not to say that as an individual you can't rise above this, but that is starting to get a little philosophical.

Anyway, I would like to thank those who submitted thier dismay with Sears. I, as a thinking individual, will be able to discern what is fact and what is fiction. This might shock Jacob, but most Americans are capable of doing just that.

As far as Sears, I personnally have never had a problem with them.
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#5 Consumer Suggestion

SEARS.

AUTHOR: jacob - (U.S.A.)

POSTED: Tuesday, January 14, 2003
For many many years I have been a happy customer of Sears . They have always shown the professionalism most retailers lacked. Listen lady with your garage story, or the other customer warning customers to beware,just know that in your american culture you tend to be so spoiled and big headed. You look childish and your defaming a company's image is 1)illegal 2) the most annoying thing ive ever seen.All you want is gossip ,and to complain.You never praise sears for their hard work and many years in buisness ,all you do is play victim . I dont believe you . Some customers are good people and some are only good for their money. Your voice is not heard or just ,its rediculous. GOOD JOB SEARS , thank you for your ongoing customer service.your customer of 15 years .

best wishes.
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#4 Consumer Comment

the lady with the husband about the garage door

AUTHOR: richard - (U.S.A.)

POSTED: Monday, January 13, 2003
That is completly false the garage door cannot operate without the eyes attached to the logic board. So your claim is wrong the sears man did nothing wrong probably another case where the person messed around with it and screwed it up
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#3 Consumer Suggestion

My comment is mainly to "Robert"

AUTHOR: April - ()

POSTED: Monday, December 02, 2002
It sounds to me like you work for Sears. To know what you write about, (e.g. the overbooking...) Anyhow, I also think you really don't have the slightest clue about Sears. The techs are NOT SPECIALISTS!!! I know this for a fact. My husband installs garage doors and operators. In his 11 year career, he has had to go out on many calls where Sears "Techs" have screwed the customer and the job. They come to him, because Sears tells them whatever the problem is doesn't have anything to do with their work.

Fact of the matter is, Sears hires people that do not know what their doing exept to charge outragous prices for a crappy and/or no job. Let me give you some examples of their incompetence: About 8 years ago, my husband installed a garage door for a couple that just brought a old home. 3 Months later, he gets a letter from this couples attorney, notifing him that they were suing him, the company he worked for and the owner of the company. He made an agreement to go see what the problem was. The man had lost his legs when his gargae door fell on him. If you know about garage doors, you'd know that doesn't happen when there is electric eyes installed on the door. When my husband and the attorney arrived to check out the door, they found that Sears had been there 1 month prior and installed a opener. They took off the electric eyes (which they had no business touching) and installed the operator so badly, words couldn't discribe it. Of course Sears denied everything including loosing their paper work. It took time but they got Sears for everything.

Just last week, my husband was called to look at a job for operators. The owner of the house called Sears, they came out and sold him two operators. When they came out with the operators, they told the homeowner they could not install it, but the man charged him for coming out and told him that he could find a way to install it, but it would cost him another $300. Bull!! We went and looked at the job, all it needed was ceiling mounts. Once again, Sears tries to pull one over on the consumer. You would not believe the bull Sears feeds customers. It's insulting.

Sears has no business doing repairs on anything. I feel really bad for the consumer writing this report, another Sears victim. Since Sears "techs" don't know what they're doing, they really have no business telling customers that they are "Specialists" or giving a lame or uneducated guess on what they don't know. If they want to continue repairing things, they need to get their policies together on their pricing and customer satisfaction. It's time companies stop ripping off the little people.
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#2 Consumer Comment

Robert you must be joking

AUTHOR: k - ()

POSTED: Sunday, December 01, 2002
robert -- you must be joking
any company worth anything would spell out to its customers in advance the cost of doing business .. please see my sears nightmare in florida .. like these folks i too am fed up with sears ..only I ASKED the questions ..

Plumers and Air conditioning folks are at my house all the time none have ever charged for an estimate.. I fully understand the trip charge but an estimate charge in my opinion is criminal. most of the time these are contracters to sears anyway ...

they could have replaced the microwave cheaper and get a warrenty for less than that ...
you may take your business to Sears but i will pay double not to give them my business and every time I make a purchase i e-mail them the reciept .. but the funny thing is I never have to pay double ..in fact i usually save quite a bit by not usuing SEARS
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#1 Consumer Suggestion

Satisfaction Guaranteed or your money back

AUTHOR: robert - ()

POSTED: Saturday, July 06, 2002
The fee your were quoted was the service charge for sending a technician to your home, the industry calls this a trip fee. Then you were charged a job fee. The accounting cost of the repair plus parts.

We ran into this all the time. No one including, especially SEARS works for free or to lose money. Service companies to need charge a fair price to cover their cost of being in business, including profits. Your experience is why service policies in this day and age is important.

You need to weigh any cost of a repair vs the cost of the unit and expected replacement cost. The technician should have quoted you the total cost of the repair before fixing it and getting your approval. You could have declined it, you could have mentioned the misunderstanding at that time.

SEARS techs are not on commission and are not out to rip people off. They are overbooked with service calls before they leave on their routes in the morning. Most SEARS techs specialize in their field.

The call center associate may not have fully explained their repair pricing to you or you may not have fully understood what was conveyed. This experience may benefit you by making you more aware in asking more questions the next time any appliance or plumbing or electric needs repair.
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