Sears Home Delivery Never, Ever, Again White Plains New York

Today Sears called at 7 AM and cancelled the delivery for a third time. This time they claimed they were cancelling because of bad weather - even though it was sunny and 45 degrees.

So I called and after the usual run around I found someone who said the table they'd promised to deliver for each of the past three days was out of stock!

I asked what happened to the one they had been allegedly trying to deliver on the truck that broke down.

There was a long pause. I was put on hold. Then the customer service rep came back and claimed that one had been broken and there were no more...that I'd have to wait for a shipment from the manufacturer.

They now are claiming they'll deliver on January 4th.

They did offer me a 10% off coupon for my next purchase from Sears.

They actually think I'd buy something from them again after this???

They're not just rude and unreliable, they're insane.

I feel your pain...  I have had the most horrible experience with Sears delivery over the past 2 weeks, much more than a late delivery or inept installation, much much worse.  I intend to file a report on this site as well as any other venue I can find; however, before I do I need to uncover exactly who it is Sears uses for deliveries - because here in Michigan it is NOT Sears! They use a company by the name of  "3PD" and I can't find any info about them on the Internet. Sears has been no help at all, it's such a long story; but, I too spoke with their customer service "people" at an 800 #, and was not difficult to determine they were outside of the USA.  All very nice, but clearly have no clue, and I swear I heard the pages turning as they attempted to read off the prepared "script", when they were not repeating my own words back to me.  If you know the name of the delivery company I would love to know as I think this may "3PD" and is probably a national company Sears uses as I've found a few other complaints about Sears delivery in other States thatmention "3PD".   I wonder/suspect if "3PD" is actually a subsidiary of Sears themselves, and they hide behind this corporate veil, as they are ashamed of their delivery services or trying to avoid being named or identifed in a liability case???  I have uncovered that 3PD uses sub-contractors, who from what I can determine are small fly by night individuals with trucks.  I'm actually in fear of one of the men who came out here which is why I used a very silly alias on this site.  I can tell you that if the delivery company was "3PD" then you should beware and use caution to not spar with or annoy them - they know your name, address, and your home layout. Had I known Sears was sending these unprofessional men to my home I never would have done business with them. I grew up with Sears, back in the day when a real "Sears" truck and "Sears" employees made the deliveries! I look forward to hearing from you if you do know the name of the delivery company. Thank you!