Complaint Review: Sears - Florida
- Sears Florida United States
- Phone:
- Web: www.sears.com
- Category: failure to process refund, refundable deposit not returned
Sears, Sears KMart, Sears Home Delivery Did not refund money after defective product was picked up. Florida
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I bought a refrigerator from Sears that arrived defective. The installation crewbleft it there band drove off. I called customer service for help and they told me it was defective and to arrange a replacement. After being sent to four or five different call centers where no one spoke English adequately, I finally arranged a pickup and went to Lowe's and bought a new refrigerator. After calling customer service it took a week to arrange the refund and although they picked up the refrigerator we still have not received our refund. This was 6 weeks ago! Every time we call customer service, we are told they will contact us but never do. We are still out almost $700. I will never shop at Sears again but I want my money!
This report was posted on Ripoff Report on 05/09/2018 06:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/florida/sears-sears-kmart-sears-home-delivery-did-not-refund-money-after-defective-product-was-p-1442096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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