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Report: #977698

Complaint Review: Sears - Internet

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  • Reported By: Tracy — Mineral Springs Arkansas United States of America
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  • Sears Internet United States of America

Sears Black Friday Toolchest Scam Internet

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I too was a victim of Sears Black Friday Online Scam.  I got up at 2 a.m. to be first online to order the Craftsman tool box kit for my husband's Christmas gift.  The three tool boxes were combine total of $199.  I ordered it, paid for it, received my confirmation number, and then went on my merry way to the rest of my Christmas shopping, assured that I would pick up his tool chests at my local store in 3-5 days as I was told.  When I didn't receive any further communication from them, ( the emails they sent went straight to greymail in my internet carrier), I contacted sears through confirmation number and found that they had cancelled my order after 2 p.m. that day.  Had I known that they were going to do that, I would have either went to my local Sears or their competitor that day and purchased one earlier.  When I asked why they cancelled my order I was told that the ran out.  There were 203 in the entire nation, so I probably wouldn't have received one had I gone to the store either.  When I asked why they were still available online that day, I was told that I could reorder one, but at the new price of $351 plus tax combined, but that they could not honor the price I ordered it at.  They  "generously" offered me a 10% discount for my trouble! When I went higher up and found a person that would honor the price, his email didn't "read the same way at the company" as it did on my computer.  I was asked to resend him the email  and ask him to send them the directions to give me the original price.  I was then asked to wait for 24 hours "for it to reach them."  Meanwhile they had someone else respond to my email, offering to cancel my order< ( which I didn't ask for) and telling me that if I reordered it, they would "generously" give me a 5% discount!  This stinks!  I am out of a Christmas gift, and two days of my life, and they get by with this crap all of the time! I will not shop Sears or KMart anymore if they don't fix this!

This report was posted on Ripoff Report on 12/04/2012 05:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sears/internet/sears-black-friday-toolchest-scam-internet-977698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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