Report: #1395393

Complaint Review: Sears

  • Submitted: Thu, August 24, 2017
  • Updated: Thu, August 24, 2017
  • Reported By: Veteran and mom of soldiers family — Colorado Springs Colorado USA
  • Sears


 Sears & ro company Sold damaged defective dryer to military family & poor customer service Colorado Nationwide

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Daughter,  US Army dependent wife /disabled bought new washer dryer from sears store 6/10. Was delivered 8/23 driver told daughter dryer had knocks but to use anyway, daughter complained but driver left without taking item. She called sears immediately and was told supervisor would call her back that day, no one returned call. Unit started smoking when turned on for first time. She Called fire dept who said dryer was defective and dangerous and to have sears pick up immediately. Bc I have her power of attorney I contacted sears on twitter sears cares, was ignored then when contacted back was given run around, provided all info. Sears had someone claiming to be supervisor call daughter and told her earliest pick up of damaged item would be sept replacement would take weeks as would refund to process. Earl, the 'supervisor she spoke with gave her a fake return number which when called takes you to T-Mobile customer service. [continued below]....

..... I called sears again and asked to speak to management, the rep refused and only after 30 minutes put me on hold and passed me to a supervisor. Was told same thing, cannot expedite, will not compensate by giving another model or one of next higher value to make good, will not pick up damage dangerous one sooner and will take long time for refund. I asked for formal complaint on earl providing a fake call back number and was told by sears rep can't send confirmation of complaint being filed. I asked them to provide in writing to my daughter that they would refund money and pick up arrangements they said they don't do that and would not even email confirmation. I told sears that was unacceptable, sears used to be a good store have been customer for over 40 yrs I will never recommend them or shop again. Situation is unresolved at time of writing this report. Daughters family without working dryer, and without their money to go to other store for new one.

This report was posted on Ripoff Report on 08/24/2017 07:18 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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