Report: #1396414

Complaint Review: Secure Home Warranty

  • Submitted: Tue, August 29, 2017
  • Updated: Tue, August 29, 2017
  • Reported By: Angie — Columbus Indiana USA
  • Secure Home Warranty


Secure Home Warranty Refuses to pay for an approved claim Philadelphia PA Pennsylvania

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In June my air conditioner broke and I called Secure Home Warranty, who I had been paying monthy for coverage.  This was on a Friday and I was told that it would be the next week before they could get someone there but I could have someone come and if the claim was approved be reimbursed.  Becuase of the hot temperature and my health that was what I opted to do.

The repairman came and fixed my a/c and the following week I submitted my claim to Secure Home Warranty.  About a week and half later was told that it had been approved and sent a claims reimbursement form to complete.  I completed the form and sent it back to them on June 23.  At that time I was told it could take up to 30 days to receive reimbursement.

Six weeks passed and I still hadn't received a check so I contacted Secure Home Warranty.  I was told due to some issue way back in February payments were taking longer.  I asked to speak to someone about when to expect my payment and was told that Angela would return my call.  Two days went by and no return call.   I call again and once again Angela isn't in the offce and was told that she would return my call. 

When I finally did get to speak with Angela (after much insistance) I was promised that my check would go out immediately that Friday and she would call me when it did.  That Friday arrived and no call from Angela.  I called them and Angela had left for the day and they had no way to reach her. 

I called again today and the second I gave them my phone number I was conveniently disconnected and upon returning the call have been on old now for 20 minutes. 

This company is a fraud and a rip-off and the best thing that could happen would be for them to be shut down forever!!

This report was posted on Ripoff Report on 08/29/2017 08:42 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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