Secure Home Warranty 1735 Market St Suite 3750 Philadelphia, PA 19103 Did not pay filed claim and charged my credit card for 2018 and is out of business! NEVER ANSWER TELPHONE; LINE ALWAYS BUSY OR DISCONNECTS Philadelphia Pennsylvania

I purchased a home warranty contract with Secure Home Warranty and filed two claims, one was paid and when my AC system failed I called repeatedly in an effort to file a claim and line remained busy for weeks or would disconnect.  Finally, after several months I tried the number again and was able to speak to a claims representative who explained that company had experienced water problem (flood) in the facility and was inoperable but was back and apologized.  I asked why didn't you contact your clients to advise or have a recorded message or something.

When I submitted all the documentation the claim agent advised that I would need to submit documentation of maintenance on the system for past 3 years.  I explained that was impossible as I had just purchased the home 6 months ago and the sellers were pre-deceased prior to my ownership. The home was from the sale of a family trust and the son never lived in the home as parents purchased after children were adults.  I also explained that I had asked if warranty covered pre-existing conditions and was told that it did.  I re-read the warranty and there is nothing that states the warranty does not cover pre-existing problems.  The claims agent said they would only pay $200.  I WAS NEVER ABLE TO CONTACT THE COMPANY TO RECEIVE THE $200 ON A SYSTEM THAT COST ME $12,000.  Every system in the home would not have been covered under this rationale so I asked the company why did they pay for the heating system several months earlier and they said it only cost the service fee.  WHAT A SCAM!  

My credit card has been charged $500.00 for a 2018 warranty without my approval.  I have filed complaints with the PA Better Business Bureau and have filed a dispute for this charge with my credit card company.

I DO NOT RECOMMEND THIS COMPANY AS IT IS A RIP-OFF in the purest sense of the word!