Select Home Warranty WHAT A SCAM AND RIP OFF!- DO NOT GET A WARRANTY WITH THIS UNREPUTABLE COMPANY FORT WORTH TEXAS

In July I purchased a warranty with Select warranty. I paid $589 for an entire years worth of service. On Saturday 9/24 I called to have my A/C unit serviced as it was not blowing cold air. An answering service stated I would get a call by noon on the following Monday 9/26. At 2pm, after recieving no call, I called Select to place the service claim. The lady stated it was an answering service and they probably "dropped the ball" - her words, not mine! I advised her of the issue and she said I would get a call from an assigned tech by the following afternoon 9/27. At 2pm the following day I called Select after not getting a call ...AGAIN. The lady who answered was the same one I spoke to the day before. She stated all the service technicians were extremely busy and that I should get an email or phone call by the next afternoon 9/28 for sure this time. I said ok, but my patience (after 3 90 degree nights in Texas heat) was wearing thin. The next afternoon, low and behold....no call. No suprise by now. I called and the woman told me she would find out what was going on. She got a tech assigned finally and said he would call me by the following afternoon once again. I did not wait this time. Immediately I called the serviceman from Initech and scheduled an appointment for him to come the next day 9/29 between 8a-12p. I had to work so I provided him my fiance's phone number and she cancelled her doctors appointment to stay home for this call. He never called. She text me to advise me at 3pm and boy I was upset. I called and the guy who answered at Initech called me "son" and stated to be "patient" and that his two techs were busy all day because someone ran out of Freon. He stated as soon as they were done they would come out. At 4:30pm they did come and stayed no longer than 10 minutes. They said that another claim would be required, took the $45 service fee from my girlfriend, and left. I got an email from Select warranty within an hour stating "Afte a review and diagnosis" that I would "need to supply pictures of the unit in question". I called them immediately for clarification and someone picked up the phone and hung up. I am frustrated beyond belief with this frauduent company. I never had this bad of service from anyone. Please someone look into this company and hold them accountable. I paid a years worth of service for $589....and an additional $45....for nothing but aggrivation.