Report: #1453250

Complaint Review: SFE Energy - Buffalo New York

  • Submitted:
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  • Reported By: Thamissiz — San Francisco CA United States
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  • SFE Energy P.O. Box 967 Buffalo, New York United States

SFE Energy SFE Energy California Lied About Saving Me on Gas Buffalo New York

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Sales person did not explain that I would still incur fees from PG&E for gas delivery.  Told me my bill would not exceed $30 due to the program I was signing up for.  That it would be used to supplement utility savings program I am already enrolled in.  Said that my bill would not be $30 every month.  My current bill is $11 for gas, and I am on tier 1 with Care credit, told me rates would be going to tier 2 soon for my apartment complex, but didn't know exactly when.  Also stated that the reward points could be used for statement credit.  Took a better look at contract after signing, states that the rate is $29.99/ mo for 3 yrs, cancellation fees will incur after 30 days, $50 rewards can be used for dining and shopping.  The rewards are not points or dollars more like rebates, coupons you can use on selected stores if you already planned on shopping there, most require a purchase to use.  Signed contract 7/24/2018 5:15pm, ate dinner read over contract, called customer service, closed, website states 9am to 9pm PST.  They provide a notice of cancellation that doesn't include a fax number.  I will be calling in 7/25/2018 to cancel and get the fax number, and probably mail in the paper just to be sure.   If everything the sales person said were true I would be saving.  

This report was posted on Ripoff Report on 07/24/2018 07:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sfe-energy/buffalo-new-york-14240/sfe-energy-sfe-energy-california-lied-about-saving-me-on-gas-buffalo-new-york-1453250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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