Report: #1356519

Complaint Review: SFE Energy

  • Submitted: Thu, February 16, 2017
  • Updated: Thu, February 16, 2017
  • Reported By: Karen K — Modesto California USA
  • SFE Energy
    PO box 967
    Buffalo, New York

SFE Energy - Too good to be true and it isn't true! False claims, Terrible customer service, high cost! Buffalo New York

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This is an energy provider company. In my area, you normally have PGE in California, but they offer natural gas at a different rate. They send door to door salesmen, and in my experience, the salesman told me I could get energy more cheaply than I was currently paying. I had used a lot of energy for a pool heater, and for the span of a year I was using a large amount - and paying for it! Hence the lure of a cheaper rate. However, I was not informed at contract signing of important things, like its a 3 year contract, and you only pay a low rate for 41 therms a year. After that, it's higher and not a cost savings after all. When I looked at my bill the next month I was being charges as a large user. But since my husband passed away, I was the opposite. Nevertheless I was charged an extra fee each month by SFEE as a large user, regardless of the energy I really used. When I called them - and it is very difficult to get through, they said there is nothing I can do. If I wish to switch back to PGE I would have to pay almost 200 dollars in cancellation fees. Bottom line, I am posting this because I do not recommend them, as they fail to inform you when they come to your home of the facts. I intend to file with PUC about them, but if you see them, it is too good to be true and don't fall for it!


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