Shield Protection and/ or Safe Home Security Fraud, Didn't respond to alarm going off, ruined my credit Anaheim,Ca Nationwide

We cancelled our service with this company after they breached their written & verbal contracts. Now they are reporting on our credit as an unsecured loan/collection account. This reporting has caused us to be denied for financial aid for our daughters 2nd year of college. Since they are stating that we owe the entire length of the contract, 5 years. We paid for the services as long as it was working properly. Which wasn't long, a couple of months. 

Student aid does not allow for any unpaid collection account in excess of $2500, regardless if the rest of your credit is spot on.
This is not an unsecured loan. It was an alarm service that did not perform as their contract & sales person stated from inception. The company sales person would not return our calls. We called for 7 months with no response. When contacting the corporate office, then could not even find us in their data base. A complaint was filed with the BBB, to which the company was unresponsive. The final straw was when our alarm went off at 4am. The signal was from my 6 yr olds bedroom window. We did not receive a call from the alarm company on our cell or home phone or thru the alarm control system affixed to the wall, police were not called either. Thank God the issue was just the alarm unit becoming unattached from the window, and not an intruder. The alarm company never made contact with us to inquire as to why the alarm went off. We called them the next afternoon, and requested someone come out to fix the unit. Three weeks later a repair man showed up at our door. We had no idea he was even coming out. No one bothered to call and schedule an appt or give us a call to let us know he was coming. This company has no interest in protecting your family. Stay away from them and any of their sister companies.