Shipt Unauthorized Charges to Bank Card Birmingham Alabama

I am disabled, do not own a car, and was attempting to save money on transportation to go to the grocery store so I tried Shipt. In the beginning, I paid $14.00 a month after the two week free trial. I tried to cancel because I was disatisfied with the membership because you cannot get the sales in the Publix paper like the BOGO offers. Not to mention the fact,, that they charge extra for most if not all items on top of the store price! In addition to this, I was not provided with instructions on how to order something that is not listed in the App like Deli items. I tried to cancel online but could not find that option online so I sent and email but later found that Shipt requres you to call in to cancel which is very annoying and inconvenient! (You can sign up easily online without an agent but required to call and talk to someone to cancel!)

The girl on the phone convinced me to give Shipt another try for free. She promised me a two month free trial. Prior to accepting I asked her if it would autorenew and would my card be automatically charged at the end of the trial she said it would cancel automatically if I did not call back and ask to keep the membership so I agreed.

The next day, I recieved an email that everything was canceled and I noticed that even the free trial was wiped out! So I called back in and asked what happened to the free two month trial and they said that they received me email request to cancel that I sent prior to calling in to cancel and that the Representative just canceled everything instead of reading the notes on the account.

So once again, I asked the Representative about the free two month trial and if I needed to call in so that I am not charged for the membership at the end of the free trial and once again I was told the same thing as before that it would automatically cancel and that I would not be charged any membership fees unless I call in and request to keep the membership! There was no mention at all of a $99.00 annual membership fee at the end of the two month trial period!!! (I am on a very modest income and I would have never agreed to a $99.00 annual membership!)

Today, I look at my statement and find a $99.00 charge from Shipt for an annual membership that I never discussed or authorized on my account! I immediately called Shipt only to be told that it was my annual membership fee that I signed up for! I told the Representative that I never signed up or authorized an annual membership and that I want my money back! She told me that it would take 5-10 to process a refund to my account! I am disabled and live on a very modest fixed income and cannot wait 5-10 days to wait for a refund for a $99.00 charge that I did not authorize to be charged to my card!

I find it awfully convenient for Shipt that they can immediately get their money even if I did not authorize a charge but I am expected to wait anywhere from 5-10 for my $99.00 that I never authorized to be returned to me! I find it to be very dishonest of their Representatives to lie to me and tell me that the membership would automatically cancel when they should know that they signed me up for annual membership that I never authorized or agreed to!