Shoes.com Customer NO Service Groveport, Ohio Internet

On 9/29/2016 I placed an order for 2 pairs of sport shoes with shoes.com. Their policy is that you can return merchandise that does not fit. I found one pair fit, the other did not. I went to their website. I went to their "Return" page. I entered the information required. The drop down menu said "Print Return Label" I hit the tab. Nothing. I ran through this again. Nothing. I tried calling them at the number provided.  A happy computer told me to wait, while music played. 3 and a half hours later, I am still on hold. I went to Customer Service. They referred me back to the same telephone number. I finally tracked down their email to report a problem. 3 days later, no response. I suggest you NEVER deal with shoes.com.