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Ripoff Report | Shopko Review - Kenosha, Wisconsin - Shopko tries to
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Report: #420056

Complaint Review: Shopko - Kenosha Wisconsin

  • Submitted:
  • Updated:
  • Reported By: Kenosha Wisconsin
  • Author Confirmed What's this?
  • Why?
  • Shopko 5300 52nd Street Kenosha, Wisconsin U.S.A.

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Shopko's policy is to allow a customer to write a check for $15 above the purchase amount and receive cash back. On occasion, a cashier has told the customer she had entered an incorrect key which made the check for the amount of purchase and therefore could not give the $15 cash back. She refused do redo the transaction.

The service desk employee was no more efficient in solving the problem, asking the customer to issue a second check for the same amount even though the first had already cleared the customer's account.

Wisconsumer
Kenosha, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 02/04/2009 10:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/shopko/kenosha-wisconsin-53144/shopko-tries-to-cheat-customers-out-of-their-change-cash-back-kenosha-wisconsin-420056. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
8Consumer
0Employee/Owner

#8 UPDATE EX-employee responds

Not always true

AUTHOR: J Mcknight - (U.S.A.)

POSTED: Saturday, March 28, 2009

As a former Loss Prevention Manager of Shopko, I can assure you there are NOT cameras above every register. We (LP Personel) used to have to run the cable and hook up the camera, IF there was a suspected sheft proble. In the majority of the stores there is a PTZ Camera at the front end which is usuall focused on the exits. They are not refusing to show you the tape they are forbidden to by P&P. My suggestion is to contact you local Law Enforcement and make a report as they are able to get access to any and all vidio available.

Sorry and hope this helps

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#7 UPDATE EX-employee responds

Not always true

AUTHOR: J Mcknight - (U.S.A.)

POSTED: Saturday, March 28, 2009

As a former Loss Prevention Manager of Shopko, I can assure you there are NOT cameras above every register. We (LP Personel) used to have to run the cable and hook up the camera, IF there was a suspected sheft proble. In the majority of the stores there is a PTZ Camera at the front end which is usuall focused on the exits. They are not refusing to show you the tape they are forbidden to by P&P. My suggestion is to contact you local Law Enforcement and make a report as they are able to get access to any and all vidio available.

Sorry and hope this helps

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#6 UPDATE EX-employee responds

Not always true

AUTHOR: J Mcknight - (U.S.A.)

POSTED: Saturday, March 28, 2009

As a former Loss Prevention Manager of Shopko, I can assure you there are NOT cameras above every register. We (LP Personel) used to have to run the cable and hook up the camera, IF there was a suspected sheft proble. In the majority of the stores there is a PTZ Camera at the front end which is usuall focused on the exits. They are not refusing to show you the tape they are forbidden to by P&P. My suggestion is to contact you local Law Enforcement and make a report as they are able to get access to any and all vidio available.

Sorry and hope this helps

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#5 UPDATE EX-employee responds

Not always true

AUTHOR: J Mcknight - (U.S.A.)

POSTED: Saturday, March 28, 2009

As a former Loss Prevention Manager of Shopko, I can assure you there are NOT cameras above every register. We (LP Personel) used to have to run the cable and hook up the camera, IF there was a suspected sheft proble. In the majority of the stores there is a PTZ Camera at the front end which is usuall focused on the exits. They are not refusing to show you the tape they are forbidden to by P&P. My suggestion is to contact you local Law Enforcement and make a report as they are able to get access to any and all vidio available.

Sorry and hope this helps

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#4 UPDATE Employee

checks are processed electronically

AUTHOR: Ldwatkins - (U.S.A.)

POSTED: Wednesday, February 25, 2009

Shopko processes checks electronically as do most stores these days. They only way they could redo the transaction would be to do a cash refund and then have the customer rewrite a check for $15 over the purchase amount. Even though the customer wrote the original check for $15 over it was processed for only the purchase amount so only the purchase amount would come out of the customers checking account.

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#3 UPDATE Employee

checks are processed electronically

AUTHOR: Ldwatkins - (U.S.A.)

POSTED: Wednesday, February 25, 2009

Shopko processes checks electronically as do most stores these days. They only way they could redo the transaction would be to do a cash refund and then have the customer rewrite a check for $15 over the purchase amount. Even though the customer wrote the original check for $15 over it was processed for only the purchase amount so only the purchase amount would come out of the customers checking account.

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#2 UPDATE Employee

checks are processed electronically

AUTHOR: Ldwatkins - (U.S.A.)

POSTED: Wednesday, February 25, 2009

Shopko processes checks electronically as do most stores these days. They only way they could redo the transaction would be to do a cash refund and then have the customer rewrite a check for $15 over the purchase amount. Even though the customer wrote the original check for $15 over it was processed for only the purchase amount so only the purchase amount would come out of the customers checking account.

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#1 UPDATE Employee

checks are processed electronically

AUTHOR: Ldwatkins - (U.S.A.)

POSTED: Wednesday, February 25, 2009

Shopko processes checks electronically as do most stores these days. They only way they could redo the transaction would be to do a cash refund and then have the customer rewrite a check for $15 over the purchase amount. Even though the customer wrote the original check for $15 over it was processed for only the purchase amount so only the purchase amount would come out of the customers checking account.

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