Shopko Never Sent the Internet Order Nationwide

Shopko may look like a legit online retailer but they are not. I ordered a TV on shopko.com for Black Friday. Over the few following days I checked the status of my order online and it stayed on "New".

Finally on the Wednesday, I call the customer service where they tell me they had a backlog for Black Friday and it will ship in the afternoon. Next day, the order is still shown as new so I call again and get the exact same answer from another representative. After sending an email, I get a the exact same answer one day later. So I call again and the representative tells me that they have no idea when it's going to ship. He can't even tell me if I'll get anything before Christmas 2015 !! 

This may be a legit brick and mortar store but this is NOT an online retailer. They are the worst, you will never see your order sent to you. Black Friday can't be an excuse. Not only was it foreseeable but sales numbers were lower than last year so it should have been even faster.

I bought the TV during the Black Friday sales and only bought the TV. Do they hold my order because I didn't buy anything else ? Are they trying to add charges ? I don't even know but would very much like to have a real answer.