Sinemia Charged me for fees i didn't incurred Castro Valley California

Sinemia Customer service is awful.

1) They have had multiple errors processing online virtual payments via their credit cards. affected me from using my subscription as i would like to.

I let that go, i purchase there debit cards, hoping the errors will disappear.

2) I get the physical card, and yet some occassional errors still occurs when after using their app to select the movie i want to watch, i would proceed to purchase the movie at the online movie theaters like AMC or Century.  Only to find out they say i have a misuse fees against my account, including my wife's account.  I contacted their support via all sort of means, only to get no response, until i emailed all possible email contact, then i finally get support@sinemia.com because it stated no replies only. It took me awhile to get the support email, otherwise it's just info.helpdesk.com, which is only found in your membership account online. Even when i submit that, no acknowledgement of my my request for help. You fill it out, and it just goes blank when you click send.

Anyhow, after getting a response from support because of multiple attempts, they accused me of failing 12 check-in subscriptions, when i have only been able to succesfully watch 3-4 movies.  I have only been a member for 3 months, yet they said i have watch 12 movies already. My monthly subscription is 3 movies a month only. Do the math, it doesn't add-up.

Right now, i have a misuse fee they imposed on me and my wife's account of $16.54 (x2) because they said we failed to check-in using their required check-in app when i am at the theater, which i swear i did check-in. 

If it's was really my mistake, i would own up to the terms and rules of the account, yet i asked for grace, thinking it was some fluke, they said no, because i have had 12 failed check-ins.  AGain, i didn't even watch 12 movies thus far. Only 3-4 movies so far using my membership.

I asked for detail records of all my shows and failed check-ins, they simply ignore it and just insist i pay the fees before i can use my membership again. I would pay if that is what it takes, but i am also afraid they will do the same trickery stuff again. So, i am at last resort but to call my Credit Card Company

and cancel my membership and at least get some part of my unused already paid annual membership subscription.