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Report: #1349976

Complaint Review: Skin Elements - - Internet

  • Submitted:
  • Updated:
  • Reported By: baxter — Frewsburg New York USA
  • Author Confirmed What's this?
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  • Skin Elements - Internet USA

Skin Elements - Celestial Skin Care Scam Internet

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Fell for an depicting Dr. Oz and Christie Brinkley and sent for a free trial size of the skin care.

I refused all other offers on the internet site, settling only for the skin care cream, $3.95 and .99 cents for shipping and handling.  My order was dated Dec. 27th.  I immediatley received an email saying that my order would be shipped and that I should receive it by Dec. 30th.  There was absolutely no mention of any future shipments, any time limit on the sample, or mention of a membership.  I saved all my emaills.  

Due to the New Years holiday, my sample did not even arrive until Jan. 6th. and since I'm on vacation out of state, I didn't even open it.  I am thankful I live in a very small town and that the post-mistress knows the date it came.  I then noticed a pending charge on a bank account of $97.83 from Celestial Eye Cream.  After much internet tracking I was able to find a contact, plus I still had the confirmation email.  

I contacted the company, which has now become SkinElement and told them if that amount was for a membership, I was canceling, and they immediately sent me confirmation of that.  I told them that I also wanted the pending charge removed from my account.  They then gave me a song and dance about the 14 day trial period.  I have saved all my emails and told them I had canceled everything within this 14 day trial period, taking into account the holiday, and that everything was on it's way back to them, unopened, certified mail, receipt included.

Again, I am so glad I also deal with a small local credit union bank that is willing to work with me on this scam and put a freeze on my bank account, which is a problem for me, until they removed this pending charge and that, if I have to, I will submit everything to our state Attorney General and also the BBB.  I am so sick of these lying scams and something has to be done to stop them.  

I even had to take the laptop to the bank so they could see on my order confirmation there was no way to open conditions of the trial offer and no mention of a time limit in the actual email.  Grrr - I am so sick of these guys.

This report was posted on Ripoff Report on 01/15/2017 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-elements-/internet/skin-elements-celestial-skin-care-scam-internet-1349976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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