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Report: #1190210

Complaint Review: SkinLogic - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Rhonda — Houston Texas
  • Author Confirmed What's this?
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  • SkinLogic 3760 W. McFadden Ave. Suite B 602 Santa Ana, California USA

SkinLogic "Free Trial" Santa Ana California

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Be careful of this company - the "free" sample of "Firming Face Moisturizer" is not a sample, but a TRIAL period. If you don't cancel within 14 days of trial order date, they will charge full price - $89.95 - for the product you received.  And continue to charge you every month unless you cancel.

So, I ordered late on a Saturday night, received the product on Thursday, and my credit card was automatically charged the $89.95 nine days after I received the product, hardly enough time to know if the product works or not.

I thought I had been charged the $89.95 for another shipment of the product, but, no, that is for the original product.  When I complained that I hardly had enough time to even try the product to know if I liked it, they repeatedly told me I had agreed to their terms and conditions and would not credit my card.  They advised that they would cancel my "enrollment in their auto-ship program".  At least they offered to credit 35% of the $89.95 due to misunderstanding of the terms.  I was going to dispute the remaining charge on my credit card just to make them squirm because they KNOW this is a rip-off, but I'm going to let it go as a lesson learned.

Hey, I can still hope the product might actually work!!

This report was posted on Ripoff Report on 11/20/2014 08:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skinlogic/santa-ana-california-92704/skinlogic-free-trial-santa-ana-california-1190210. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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