Complaint Review: Skip White Performance - Kingsport Tennessee
- Skip White Performance 1910 Brookside Lane Kingsport, Tennessee USA
- Phone: 877-383-5152
- Web: http://www.skipwhiteperformance.com
- Category: Auto Parts
Skip White Performance Skip White Performance Engines, Skip White Racing, Skip White ebay False Advertising on Warranty of Products Kingsport Tennessee
*UPDATE Employee: Fuel Pump Misunderstanding and Resolution
Purchased a electric Fuel Pump via EBay from Skip White Performance. Fired up the motor and the pump lasted about 1/2 hour. On the eBay ad they advertised a 2 Yr warranty. When I called they did not honor anything. They had a misleading and false ad on EBay. It is also on their website how great the pump is and a 2 year warranty. Be Warned. They are dishonest. This is only a $70 item and they did not honor the 2 Yr warranty. And the pump was only 1/2 hour old when it failed.
This report was posted on Ripoff Report on 05/13/2016 09:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skip-white-performance/kingsport-tennessee-37660/skip-white-performance-skip-white-performance-engines-skip-white-racing-skip-white-ebay-1305491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Fuel Pump Misunderstanding and Resolution
AUTHOR: Skip White - (USA)
SUBMITTED: Friday, May 20, 2016
There was a misunderstanding with the fuel pump in question. I am fairly new here and when I had received the phone call about the warranty I was unaware that there used to be a 2 year warranty. We are currently switching manufacturers for the fuel pumps and in doing so we have removed the 2 year warranty on the fuel pumps and placed a 90 day warranty. The confusion came when I asked about the warranty, I did not specify when the pump was purchased which led to the misunderstanding. Since then we have corrected the issue by refunding the customer for the pump in question.


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