Complaint Review: Skip White Performance - Kingsport, TN
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- Author Confirmed
- Skip White Performance 1910 Brookside Lane Kingsport,, TN United States
- Phone: 432-722-5152 / 877-383-51
- Web: skipwhiteperformance.com
- Category: Auto Parts
Skip White Performance removed money from account and never shipped the part Kingsport, TN
*REBUTTAL Owner of company: CAM WAS DELIVERED
*REBUTTAL Owner of company: I have no idea who this person is.
Show customers why they should trust your business over your competitors...
ordered a camshaft on April 17,2018 approx 10:00am, the money was removed almost instantly from my banking account. Received update from FEDX. Fedx said that I had a shipping label. Same day.
Seven (7) days later, that is all I have is a shipping label and money gone from banking account. Have left 2 messages on phone 432-722-5152/877-383-5152.
Money removed from Banking account but no camshaft this looks like theft.
This report was posted on Ripoff Report on 04/23/2018 10:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skip-white-performance/kingsport-tn-37660/skip-white-performance-removed-money-from-account-and-never-shipped-the-part-kingsport-1439873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
CAM WAS DELIVERED
AUTHOR: SKIP - (United States)
SUBMITTED: Saturday, July 28, 2018
The customer ordered this cam through our website on 4/17/18. Customer received the cam on 4/25/18. It was drop shipped directly from Comp Cams. FedEx tracking number for delivery was 426343522581. We apologize for not communicating to the customer that the cam would be coming directly from Comp Cams and therefore would be delivered under a tracking number that was different from the one posted on his order. The customs comments about theft are absurd to the say the least. This cam arrived to the customer the day after he filed the report. It's not uncommon to have to wait one week to receive a product that was ordered on line.
#1 REBUTTAL Owner of company
I have no idea who this person is.
AUTHOR: SKIP - (United States)
SUBMITTED: Monday, July 23, 2018
I have no idea of who this person is. We would not refund of contact a customer if there was a problem. There may have been a delay on getting this product out but if we were unable to get it out we would have simply refunded the customer.
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