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Report: #1100976

Complaint Review: Skip White Performance - kingsport Tennessee

  • Submitted:
  • Updated:
  • Reported By: Heywood — ATLANTA Georgia
  • Author Not Confirmed What's this?
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  • Skip White Performance 1910 brookeside lane kingsport, Tennessee USA

Skip White Performance skipwhite on e-bay Purchase with credit card so you can reverse charges when they screw you over. kingsport Tennessee

*REBUTTAL Owner of company: Return policy not followed

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I purchased an Item that I had called ahead to verify it was the right part first. I was told it was. Soon as I relized it was wrong it was boxed up and sent back.

   After it was mailed out I was told no refunds unless the salesmans name was written on the box. It was too late, so now I am out the purchase price and shipping and return shipping.

     To add insult to injury they told me my package is "somewhere in the back" and they are unable to know who returned it unless the salesman's name is on the box??? The item was sent back in the original packaging. they know exactly who purchased it by date and stock number, the lady on the phone had a kind voice but not very cooperative,

I recieved messages WRITTEN IN ALL CAPS!! (implying yelling of course).

 

All transactions are great with any store. proof in the pudding is how things are handled when things go wrong.

These folks showed their true colors on this one and from what i have researched, countless others.

 

Youare better off with Barnette Performancde out of Atlanta ga. Ask for Chris. I have more than once had issue with wrong parts (as anybody can on old cars) but they were corrected immediatly with no rude attitude , I should have called them first.

Skip White may possibly have quality parts but his refund/ return polices, customer service and general attitude towards customers is worse than cheap junk from China!!

This report was posted on Ripoff Report on 11/20/2013 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skip-white-performance/kingsport-tennessee-37660/skip-white-performance-skipwhite-on-e-bay-purchase-with-credit-card-so-you-can-reverse-ch-1100976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Return policy not followed

AUTHOR: Skip White - (USA)

POSTED: Thursday, September 22, 2016

Our Ebay items clearly state that a customer must contact us and get authorization, including a salesperson's name, to return an Ebay purchase. This customer did not follow the process. 

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