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Report: #394374

Complaint Review: Smart Lids - Neenah Wisconsin

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  • Reported By: Davenport Florida
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  • Smart Lids 355 Byrd Ave Neenah, Wisconsin U.S.A.

Smart Lids Rip-off on website orders Neenah Wisconsin

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After seeing Chef Tonys' add on TV, I went to the website to order these 4 lids (as a free gift an additional 4 were to be sent PLUS a bonus super lid).

When I got to the page where shipping is shown, I stopped and did not submit the order. In most legitimate sites, you are given a chance to stop the order once you find out the shipping charges. Two weeks later, the order showed up at my door (without the super large "bonus" lid), and with a shipping charge of $15.90. When I called the company to let them know that I had cancelled the order, I was told that as soon as you hit the first "order now" button, the order is processed and can't be cancelled after that point.

The customer service person gave me a take it or leave it option of returning for a $15.90 charge, or I would be given a $7.95 credit if I keep the lids. I have learned my lesson about ordering all of these wonderful items on TV---never again!! The $10 seemed like a fair price, but Chef Tony is making big bucks on shipping and handling.

Davenport, Florida

This report was posted on Ripoff Report on 11/24/2008 07:25 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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