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Report: #419200

Complaint Review: Smart Lids - Neenah Wisconsin

  • Submitted:
  • Updated:
  • Reported By: Poway California
  • Author Confirmed What's this?
  • Why?
  • Smart Lids 355 Byrd Ave. Neenah, Wisconsin U.S.A.
  • Phone: 800-943-0417
  • Web:
  • Category: Kitchens

Smart Lids Bad Business Ripoff Neenah Wisconsin

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Do not believe what "Chef Tony" says about shipping & handling charges. I ordered one set of lids, expecting to be charged $7.95 for S&H, but when the order arrived, my total was $33.85 -- S&H of $23.85. That's more than twice the price of the product. Moreover, you can find these lids locally and pay only the sales tax on the purchase, not the exhorbitant processing fees the company charges. In addition, my free gift was backordered, which meant I would probably be charged another $23.85 S&H when that arrived!

I emailed the company immediately and told them I was sending back the order and expected a full refund. Be sure not to open the package first because then you will have to pay additional shipping to return it. I got caught in that too.

About a month after returning the lids, I received another package from them, presumably the free gift. This shipment I returned without opening the box. I tried to reach Customer Service but found the number to be not in service. It remains to be seen if I can get my credit card company to reverse the charges on my account.

I wish I had been smart enough to check outo their web site before ordering. I would have learned of their fraudulent business practices and not placed an order.

Poway, California

This report was posted on Ripoff Report on 02/02/2009 02:36 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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