Smartfares Purchase airlines tickets, Sandy Springs Georgia

I purchase two airlines tickets using Smartfares mobile app. One day before flying a try to check in. The Airline company asks for a confirmation number. So, I went to look for my confirmation number on my itinerary email that I received after purchasing the tickets. The itinerary email only had the reservation number I call Smart Fates to get the confirmation number, they proceed to tell me that they are very sorry, that soon after I purchase the ticks the flight got full and they could not confirm.

So, I proceed to ask they why didn't they call me of email me to let me know. They insist that they did, however, no email or phone call came in on my cell phone or my computer.

In my opinion, what this company is doing is offering low ticket prices, after you purchase those low-price tickets, they have no intention in making the confirmation, instead they contact another airline company where they will get higher commission and make the reservation for ticket that are more expensive so when you call them to get the confirmation they will sell you the higher price tickets under the impression that they are doing you a favor.

I'm writing this with the hopes no other persons go through the same experience that I went. This company will not help you at all other then sell you a more expensive ticket knowing that you really don't have any other choice.

Telmo Bermeo