Complaint Review: Smartfax.com
Smartfax.com smartfax.com SCAM that you can not cancel! Internet
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I signed up fro the free trial option of Smartfax.com for a client of mine that needed fax services and their fax line was not working. I did not have time to work with someone for the billing portion, so I just added it to my card (figuring we could change the card later). After getting it set up and operational we found a service that was half the price and double the number of faxes so I set them up with an account on the other users site (this time with thier billing information). When I went to Cancel the SmartFax it was Crazy. They walked me through a series of prompts and questions. After filling all this out it gave me a screen that said a button should appear shortly and if it did not then I would have to call the 800 number they provided. Of course it never showed up, so I had to call the number. This linked me to a call center in India with the RUDEST person ever. I gave him the faxe number and then he told me to hold on while he processed my cancelation. after 5 min on hold he came back on and asked me to varify the last 4 of the dredit card number. I gave it to him and he told me to hold on again while he processed the cancelation. I am not sure what he did during the first 5 min, but they put you on hold to see if you will get frustrated and just hang up. This way they will not have to cancel anything. I was placed on hold for several times and then he finnally provided me with a cancelation number. He said he was going to email me a confirmation and I never received anything. Ihave read several scam reports where they have kept billing, so I am going to cancel my card and have it reissued. DO NOT USE THIS SITE!!!!!
This report was posted on Ripoff Report on 04/19/2016 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smartfaxcom/internet/smartfaxcom-smartfaxcom-scam-that-you-can-not-cancel-internet-1300623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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