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Report: #1446504

Complaint Review: Snap-on tools - Milwaukee Wisconsin

  • Submitted:
  • Updated:
  • Reported By: Jake — Elkhart Indiana United States
  • Author Confirmed What's this?
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  • Snap-on tools 7939 N Faulkner Rd Milwaukee, Wisconsin United States

Snap-on tools Snap-on, Double Standart Policy - Ripoff by design Milwaukee Wisconsin

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Buyer be aware -Ripoff, straight forward ripoff
Snap-on is running cunning double standart policy and does not honor their warranty

 

Owned snap-on ratchet F710 ALS for some time.

Plastic handle broke

Called Snap-on customer support with the attempt to exchange it , due to it being on " Life Time Warranty"

Customer support refused to exchange it, for 2 reasons:

- must provide proof of purchase

( purchased 15-20 years ago)

- the item is discontinued

Wanted me to spend another $125 and Directed me to purchase another ratchet from them.

Doesn't it sounds like " milking the $$ strategy ? 
Isn't it a ripoff?

 

What's the purpose of buying one of the most expensive tools where the company gives you the runaround and doesn't even honor their warranty?

 

Snap-on one little ratchet costs $125 +

Where you can buy the whole toolbox worth of decent good quality tools from the company that would honor their warranty- no questions asked.
There are a lot of good reputable companies that make good quality tools that will stand behind their product 100%
I just dealt with one - covered 100%!

 

Reader, next time you spend a dollar with Snap-on, ask yourself this question:

Am I buying the tool or their good marketing efforts?

 

No more Snap-on, you've lost my respect forever.

This report was posted on Ripoff Report on 06/07/2018 05:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/snap-on-tools/milwaukee-wisconsin-53224/snap-on-tools-snap-on-double-standart-policy-ripoff-by-design-milwaukee-wisconsin-1446504. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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